Subscriptions Ideas

Zuora-Support · ‎01-13-2016

The subscriptions that are not renewed ( either manual or auto) on the renewal due date should be marked as 'expired' once the renewal due date is past. Currently, it continues to be displayed as 'Active' which is misleading.

sbradley · ‎02-26-2016

We are just coming into Zuora, and we have many scenarios where our customers may have multiple products with multiple different renewal dates. This is translating into multiple subscriptions as we get them loaded into the system. Going forward, our reps would love to be able to combine and co-terminate these subscriptions to make things simpler for our customers where possible, but at the moment we're telling them that they have to manually transfer all of the lines from the old subscriptions to the new subscriptions because there is no capacity to join these together. This would be a great help for us, and I'm sure for many other new customers coming on to the Zuora platform!

bsanders · ‎12-07-2016

In current UI functionality if a One-Time rate plan charge has been added to a subscription but not yet billed, there is no way to Amend the value of the One Time Fee. The Update Product amendment will not allow you to change either the price or quantity. While I can understand this if it was already invoiced, not being able to update an unbilled One-Time fee is a real issue. The only workaround i have been able to find is to remove the product and add it back again, requiring two amendments (Remove Product and New Product) instead of one (Update Product).

franklin · ‎02-23-2016

Business scenarios that utilize an overage model with a Rolling Window where the overage violations are paid immediately the only way to change this value is by using both a delete and add amendment to change out the product. Can we look into enable users to simply update the number of "Included Units" on the Amendment page (when their company is using the Rolling Window?

Zuora-Support · ‎01-13-2016

Feature Request: Ability to Clone a Subscription both for the same customer and for another customer Reference Number: DE2961 Business Need: Replicate a customer's existing subscription for 1) the same customer 2) another customer We have service configurations with multiple (maybe 10) components that are used multiple times for a single customer. The configuration may also be applicable for different customers too. So, it would be very efficient if we could have the ability to clone subscriptions.

conklinb · ‎03-08-2017

Create functionality to allow an effective date for rate plan pricing. This functionality would allow pricing to be entered in advance of the "go live" date and would be a building block for future functionality around communication of pricing increases for renewals to customers ahead of time; the ability to get a correct price if increases are coming and there are amendments taking affect during the next renewal cycle; as well as forcasting revenue with future pricing included

daniellehoag · ‎10-24-2016

It would be really helpful if we could add/remove columns under Subscriptions & Amendments - Subscriptions-Owned on the customer account. Example: if we wanted to remove the List of Products column and replace it with the rate card instead.

peterscheen · ‎03-28-2017

We have a general problem with the dates in zuora. We have a lot of customer that sometimes order wrong amount, wrong type of users, more of the same user in the same month and such. So the problem are that we aren't aloud to add on more users and so with an earlier contract effective date than the last customer acceptance date (on the same product/user). This is incredibly important for us as we have many customers who like to order the same product / users multiple times during a month and we then get problem with the admission with regard to the dates.

kmv129 · ‎01-09-2017

in B2C businesses we often find that we need to cancel a subscription due to nonpayment ... An issue arises when a customer then makes a payment on the open invoice. We are unable to remove a cancellation once it is made. If we were able to remove the cancellation it would allow us to reinstate the subscription service without overly complicating the data with a newly created subscription.

Zuora-Support · ‎01-13-2016

We're trying to design a new subscription email (HTML) that properly explains the quantities included and the overage price. The current <Subscription.SubscriptionDetailTable> doesn't do the job (it shows blanks for units and price, presumably because there are no overage quantities at the time of subscription). We need to be able to parse out all of the subscription parameters (units included, overage charge, etc., for each component) so that the email actually makes it clear - right now, the only thing that comes out correct from that table is the recurring charge and the plan name. Here is how it looks now: ------------------------------------------------------------------------------- Charge Name: Clients Charge Type: Usage Effective Start Date: 11/06/2015 Unit Price: QTY: Total: ------------------------------------------------------------------------------- Charge Name: 111111Plan Charge Type: Recurring Effective Start Date: 11/06/2015 Unit Price: 500.00 QTY: 1.00 Total: 500.00 ------------------------------------------------------------------------------- Charge Name: Billable Devices Charge Type: Usage Effective Start Date: 11/06/2015 Unit Price: QTY: Total:

EvelinTagen · ‎10-06-2016

In our company we often have yearly subscriptions for our customers. It happenes from time to time that a customer cancels their subscription, but want to use our services for a couple of months into the new subscription period but not the whole subscription period. At the moment you can not cancel a subscription in Zuora that has not had auto-renewal. It seems that for Zuora this subscription exists til the next auto-renewal date and not after that. In practice this means that we have to have a list of changes in subscriptions outside of Zuora and remember to add this information through amendments once the auto-renewal has been executed by Zuora. We would like to have a possibility to add information about cancellation or other changes to subscription even before the auto-renewal has been executed. This would defenintely make our lives a lot easier.

Zuora-Support · ‎01-13-2016

Feature Request: Ability to to edit the included units for Rolling Window charge in an Amendment Status: currently being review by our Product Management Reference Number: DE8310 Business Need: customer Z have customers who sign up for annual bundles. Because the bundles are annual they use the rolling window to keep track of their usage each month, so when they do go over their bundle amount they can charge them for overages. In some case when the customer goes over their bundle amount they purchase an additional add-on amount to the original bundle amount. So now they have a new usage amount to track for the remainder of the term. This is why they are requesting if we can have a feature to amend the subscription to update the rolling window amount.

Zuora-Support · ‎01-13-2016

I'd like to have the ability to charge only the first n months for a recurring charge in a subscription. Eg: I have a product rate plan that has a recurring charge, and I'd like the client to pay for only the first 3 months. Eg: pay $50/month for only a period of 3 months. I have an active subscription that contains other charges than the one mentioned above , hence I do not want to have a subscription of 3 months only. I still want to have the charges and their amount in the subscription for reporting purposes, hence do not want to consider having an amendment after the first 3 months.

daniellehoag · ‎10-24-2016

It would be beneficial to have "show active" and "hide cancelled" options at the subscription, invoice, and customer account levels in order to remove uncessary data from our screens.

IspitaSaha · ‎06-13-2016

This idea of mine is about the term of a subscription. One of our clients is not comfortable with:- 1. Freeform text entry of term of a subscription 2. Also the idea of exercise of user discretion in term entry is not very palatable to them , as it might lead to wrong entry and errors Through setting the range of term or the values allowed for term should be limited.

nmd · ‎05-29-2016

The main idea of this feature is to associate a referral rewards bucket with the subscriber and reward them as soon as their referrals reach to a certian threshold. The referral can be for a paid referrlas or a free triel referrals. The reward can be for each referral or group to a configurable number of referrals. The reward - can be notified as txt / email to susbcribers, and also can be given immediately so that if the susbcriber is a prepaid subscriber, they can use it.

Zuora-Support · ‎01-13-2016

Issue: Zuora shold provide the ability to clone multiple rate plans at once, and the bility to clone one or more rate plans to another product Defect number: DE8663 Workaround: Zuora only have clone function for 1 rate plan at one time.

Zuora-Support · ‎01-13-2016

Feature Request: Ability to amend a subscription prior to the last invoicing period. - Currently, Zuora only allows customers to amend a subscription to the last invoicing period, however there are use cases that require a change that would impact more invoices. Reference Number: PMT-1282 Business Need: - The client's largest customer pays 2 months in advance. For example on Jan. 1st, a Bill Run with a target date of Feb. 1 was executed to generate an invoice for Feb 1-28. Then on Feb. 1st, a Bill Run with a target date March 1 has generated an invoice covering the period of March 1-31. So if the customer needs to upgrade/downgrade on Feb 14th, Zuora does not allow it because you can only modify the last invoice period. This example can also apply to customers that don't bill 2 months in advance.

Zuora-Support · ‎01-13-2016

Feature Request: Ability to easily view and query when a Subscription was last invoiced Reference Number: PMT-995 Business Need: Customer‰Û¡ÌÝå»s want the ability to answer subscription invoicing questions on a periodic basis: -What is the delta and why didn‰Û¡ÌÝå»t those subscriptions bill? -When is the last time a subscription billed?

Zuora-Support · ‎01-13-2016

Our organization needs to be able to capture multiple notes associated with a customer and be able to view them to know all the interactions with the customer. For the Billing Operations organization that uses Zuora, it's necessary to view for each account, a history of all those interactions, for example - all the notes and comments entered for any of the transactions, would be in a single folder, similar to the other transactions. There would be the user entered note, with the date that it was submitted, so at a glance the CSR can view the history with the customer and be prepared to react. This will improve the customer and user experience.

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Subscriptions Ideas

'Expired' Subscriptions should display the status as 'expired'

Ability to combine / merge subscriptions

Update Product One-Time Charge

Problems with amendments when using the smoothing charge model with "Rolling Window"?

Ability to Clone a Subscription both for the same customer and for another customer

Add "price effective date" to rate plans within Catalog for New and Renewal subscriptions

Make the Subscriptions & Amendments Section on the Customer Account Customizable

Contract effective date and customer acceptance date problem

Allow for Cancellation to be Removed

"New Subscription Created" email - need greater merge field choices to properly display subscription charges

Cancellation of subscription in next renewal period

Ability to to edit the included units for Rolling Window charge in an Amendment

Ability to pay n months for a recurring charge in a subscription

Show Active and Hide Cancelled Options

the range of term or the values allowed for term should be limited or customized

automatic referral bonus to reward customers

Ability to clone multiple rate plans at once to another product

Ability to amend a subscription prior to the last invoicing period

Ability to easily view when a Subscription was last invoiced

Enhance Zuora to capture notes to be used for contact history

Option to have Fixed Amount Discounts Prorate on early cancellation

Ability to add attachments to subscriptions

Ability to cancel a subscription with an Effective Date in a Closed Accounting Period