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Subscriptions Ideas

Ideas about Customer Accounts, Subscriptions and Product Catalog

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the range of term or the values allowed for term should be limited or customized

Status: Unlikely Submitted on ‎06-13-2016 12:36 AM Submitted by New Student IspitaSaha on ‎06-13-2016 12:36 AM
2 Comments (2 New)
This idea of mine is about the term of a subscription. One of our clients is not comfortable with:- 1. Freeform text entry of term of a subscription 2. Also the idea of exercise of user discretion in term entry is not very palatable to them , as it might lead to wrong entry and errors   Through setting the range of term or the values allowed for term should be limited.     ... View more
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automatic referral bonus to reward customers

Status: Unlikely Submitted on ‎05-29-2016 10:49 AM Submitted by New Student nmd on ‎05-29-2016 10:49 AM
1 Comment (1 New)
The main idea of this feature is to associate a  referral rewards bucket with the subscriber and reward them as soon as their referrals reach to a certian threshold. The referral can be for a paid referrlas or a free triel referrals. The reward can be for each referral or group to a configurable number of referrals. The reward - can be notified as  txt / email to susbcribers, and also can be given immediately so that if the susbcriber is a prepaid subscriber, they can use it. ... View more
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Ability to clone multiple rate plans at once to another product

Status: Unlikely Submitted on ‎01-13-2016 11:26 AM Submitted by Community Manager on ‎01-13-2016 11:26 AM
3 Comments (3 New)
Issue: Zuora shold provide the ability to clone multiple rate plans at once, and the bility to clone one or more rate plans to another product Defect number: DE8663 Workaround: Zuora only have clone function for 1 rate plan at one time. ... View more
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Ability to easily view when a Subscription was last invoiced

Status: Unlikely Submitted on ‎01-13-2016 11:26 AM Submitted by Community Manager on ‎01-13-2016 11:26 AM
3 Comments (3 New)
Feature Request:  Ability to easily view and query when a Subscription was last invoiced Reference Number: PMT-995 Business Need:   Customer‰Û¡ÌÝå»s want the ability to answer subscription invoicing questions on a periodic basis: -What is the delta and why didn‰Û¡ÌÝå»t those subscriptions bill?  -When is the last time a subscription billed? ... View more
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Enhance Zuora to capture notes to be used for contact history

Status: Unlikely Submitted on ‎01-13-2016 11:26 AM Submitted by Community Manager on ‎01-13-2016 11:26 AM
1 Comment (1 New)
Our organization needs to be able to capture multiple notes associated with a customer and be able to view them to know all the interactions with the customer. For the Billing Operations organization that uses Zuora, it's necessary to view for each account, a history of all those interactions, for example - all the notes and comments entered for any of the transactions, would be in a single folder, similar to the other transactions. There would be the user entered note, with the date that it was submitted, so at a glance the CSR can view the history with the customer and be prepared to react. This will improve the customer and user experience. ... View more
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Ability to amend a subscription prior to the last invoicing period

Status: Unlikely Submitted on ‎01-13-2016 11:26 AM Submitted by Community Manager on ‎01-13-2016 11:26 AM
3 Comments (3 New)
Feature Request: Ability to amend a subscription prior to the last invoicing period. -  Currently, Zuora only allows customers to amend a subscription to the last invoicing period, however there are use cases that require a change that would impact more invoices. Reference Number: PMT-1282 Business Need: -  The client's largest customer pays 2 months in advance. For example on Jan. 1st, a Bill Run with a target date of Feb. 1 was executed to generate an invoice for Feb 1-28. Then on Feb. 1st, a Bill Run with a target date March 1 has generated an invoice covering the period of March 1-31. So if the customer needs to upgrade/downgrade on Feb 14th, Zuora does not allow it because you can only modify the last invoice period.  This example can also apply to customers that don't bill 2 months in advance. ... View more