Subscriptions Ideas

We contacted support recently to ask about the status of the API 

/v1/catalog/product/{id}

 and it turns out that this is an internal API.

We would like to use this API but because it is categorized as internal, hesitate to use it for production purposes. If it could be re-classified as a public API and documented that would be great.

Jolyon

We prefer to keep the subscription name the same as (or related to) the opportunity name in Salesforce. But once a subscription is activated, the name cannot be changed. Sometimes the subscription was manually entered, and the user forgot to set the name, then we get a really terrible name that is meaningless. Or sometimes there is a typo in the SFDC opp name, and it is changed sometime after the Zuora sub has been created.

I wonder why Zuora is so rigid about this? Isn't the subscription ID the unique key?

It would be helpfull to get thousand separators in the Quote quantity fields. The reason for this when a customer is in CPM business the offered quantities can be millions and it's hard the work out the number of zero you have to enter.

We have customers with multiple (about 20) active subscriptions at a time. If we want to cancel a customer account with an effective date, we have to cancel one subscription at a time rather than if the "Cancel Customer Account" feature adding a new pop-up that would let you mass cancel all pending subscriptions. This could be with the same terms for cancelling subscriptions (end of term, last invoice date), but it would be done at a larger scale and saving us time.

Issue: Inability to remove renewal amendments

Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

It would be very helpful for our team to have the option to Clone an existing subscription in the user interface.  Ideally it would create a new subscription for that account with all the same rate plans and products assigned to it as the original, having it prompt only for a new contract/activation date.

Issue: Currently, OriginalID and CancelledDate fields not returned via GET "https://rest.zuora.com/v1/subscriptions/accounts/{account-key}"

The customer can use the CRUD call, but they are trying to reduce the number of round trips and complexity of getting all the subscription information. Right now if a user has several subscriptions they need to loop through and get the two additional fields of data for each subscription, if this information could just be returned with "https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" it would reduce complexity.

Reference: SUB-5844

We would like to request a different status for our one time only subscriptions once they have billed as techinically they are no longer active. This new status would enhance the team's reporting when searching for truly active subscriptions. 

We currently build out through an integration process service subscriptions in Pending status.  Often we find it would be very helpful to go back and change those subscriptions prior to actual activation (for example if new pricing is negociated or in a recent case where our integration wasn't properly setting some renewal flags).   We would like the ability to amend or edit pending subscriptions without activing billing.

When selling One Time Charges, we cannot amend the quantity billed. This causes a lot of trouble in our company, e.g. when we need to downgrade the quantity of hardware sold.

Why being so strict about it?

On the customer account, at the invoices level (transactions --> invoices), we should have a column mentioning to which subscription the invoice is related.

it would be of help, because right now we have to go in each invoice and see what it is about.

Today we use account numbers for loading subscriptions, as they are unique,  as opposed to the Account Name.

That being said, the Account Number does not appear on Subscriptions by default, although this is quite useful especially when searching for all subscriptions for a specific customer.

Thank you

let me set the order in which productrateplans are displayed (on product page and in dropdown when adding to a subscription)

We'd like to be able to have a template to mass update the following field:

• Additional Email Addresses
• Invoice Template
• Communication Profile to the Account
• Tax Exempt Certificate ID
• Tax Exempt Issuing Jurisdiction?