Subscriptions Ideas

ASchwarz · ‎03-27-2019

As soon as you cancel a subscription or remove a product with a future contract effective date you are not able to update it as it is not shown anymore when creating a new order. To effectively update such a product you would need to delete the order and create a new one to get the changes effective. But you can only delete orders if no other order was created afterwards. So sometimes we need to redo a lot of orders to apply a change to one specific item. With amandements this was possible as you can see in this article: https://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/E_Changing_Subscriptions_Amendments/A_Create_Amendments/Update_a_Product_(Amendment)/Update_a_Product_on_Subscription_with_a_Future-dated_Remove This feature would be really helpful as subscriptions often change and we cannot always go with the described workaround and delete orders as usually with an order an invoice is created and then we even need to cancel invoices to proceed which is definetly not the correct way.

linus · ‎02-08-2019

Using orders in Zuora Currently Zuora only supports that a suspended subscription can be resumed within a current term. Example: Subscriber has a subscription 3 month termed that will be renewed to evergreen after that first term. The subscriber is allowed to suspend the subscription. This will result in no invoices being created during the suspension. As now in Zuora the subscription needs to be resumed withing that first term. As suggested without this rule the date for resume could be set 5 months from now. When resumed the term would continue as agreed upon. How it is today -Customer buys 3 month termed subscription 2019-01-01 (Will be renewed to evergreen) -Customer is only allowed to suspend subscription withing term 2019-02-01 - 2019-02-28 My suggestions -Customer buys 3 month termed subscription 2019-01-01 (Will be renewed to evergreen) -Customer is allowed to suspend subscription 2019-02-01 - 2019-07-01 (5 months in this case) with action to continue the term after resume true/false (up to company to set true or false). -Customers subscription is resumed 2019-07-01 and from that date the term will continue for another 2 months before it is renwed to evergreen.

perswardh · ‎06-12-2018

Currently there are no support for changing trigger dates (Contract Effective Date, Service Activation Date, Customer Acceptance Date) using the orders functionality. It is possible using amendments but not orders. This is needed when unintentiallly setting the wrong trigger dates when creating subscriptions using orders. See https://knowledgecenter.zuora.com/BC_Subscription_Management/Orders/C_Known_Limitations_in_Orders "Trigger Dates: Once rate plan charge trigger dates are set, you cannot directly update or override the trigger dates."

Zuora-Support · ‎01-13-2016

The subscriptions that are not renewed ( either manual or auto) on the renewal due date should be marked as 'expired' once the renewal due date is past. Currently, it continues to be displayed as 'Active' which is misleading.

bsanders · ‎03-17-2016

Current functionality with Subscription Amendments in the UI is that only a single Product Rate Plan can be Added / Edited / Removed per Subscription Amendment. This results in multiple amendments to start, amend, or end a subscription when multiple rate plans are being processed together. It would be very useful to be able to Select Multiple Specific / All when Remove Product amendment is selected, and be able to add / edit multiple rate plans per New Product / Update Product amendment.

jpawlyn · ‎01-24-2018

We contacted support recently to ask about the status of the API /v1/catalog/product/{id} and it turns out that this is an internal API. We would like to use this API but because it is categorized as internal, hesitate to use it for production purposes. If it could be re-classified as a public API and documented that would be great. Jolyon

fredkao · ‎08-04-2016

Create a new amendment type of "Upgrade" or "Downgrade" that combines a Remove Product and New Product amendment. This would be more convenient than trying to figure out if the two amendments (Remove + New) are related and what direction (Up or Down) the change is going. Currently, we use delta MRR to see if it's an upgrade (positive MRR) or downgrade (negative MRR). But there are some cases where the delta MRR is 0, but from a product standpoint, it may be an upgrade or downgrade. Thanks for reading!

jmorris7 · ‎10-24-2017

Issue: Inability to remove renewal amendments Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

kshah · ‎11-17-2016

Currently contracted MRR shows amount without discount and doesn't consider discount sku amount. It should be amount after applying discount. In the following example it is showing 10,080/12= 840 however, it should be really 10,080-2,580= 7,500/12 = 625. Please look into this !

nlittlefield · ‎09-01-2017

It would be very helpful for our team to have the option to Clone an existing subscription in the user interface. Ideally it would create a new subscription for that account with all the same rate plans and products assigned to it as the original, having it prompt only for a new contract/activation date.

sbradley · ‎02-26-2016

We are just coming into Zuora, and we have many scenarios where our customers may have multiple products with multiple different renewal dates. This is translating into multiple subscriptions as we get them loaded into the system. Going forward, our reps would love to be able to combine and co-terminate these subscriptions to make things simpler for our customers where possible, but at the moment we're telling them that they have to manually transfer all of the lines from the old subscriptions to the new subscriptions because there is no capacity to join these together. This would be a great help for us, and I'm sure for many other new customers coming on to the Zuora platform!

gelaimr · ‎08-10-2017

Issue: Currently, OriginalID and CancelledDate fields not returned via GET " https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" The customer can use the CRUD call, but they are trying to reduce the number of round trips and complexity of getting all the subscription information. Right now if a user has several subscriptions they need to loop through and get the two additional fields of data for each subscription, if this information could just be returned with " https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" it would reduce complexity. Reference: SUB-5844

Zuora-Support · ‎01-28-2016

The problem we are facing is that--today--our only mechanism for adding new products (and rate plans, charges) and updating products/rate plans/charges is through the UI. This can be prone to human error as each entry must be keyed in separately and manually. We will be adding and updating Products/rate plans/charges at an increasing frequency and manual keyed entries will not scale. We would like a bulk update tool that is usable by a business/non-technical user. Without diving too deeply into a solution, I believe we would be well served by having a simple tool that accepted, validated, and set up new and updated items through some upload process--for example of a comma-separated value file--with manual steps only to verify the data to be added/updated. This could be through the UI or a RESTful API. Another possible solution could be more of a "grid-view" into the products/rate plans/charges that allow for multiple data entries on a single pane of view, but this may not be effective for certain use cases.

bolaurent · ‎01-05-2018

We prefer to keep the subscription name the same as (or related to) the opportunity name in Salesforce. But once a subscription is activated, the name cannot be changed. Sometimes the subscription was manually entered, and the user forgot to set the name, then we get a really terrible name that is meaningless. Or sometimes there is a typo in the SFDC opp name, and it is changed sometime after the Zuora sub has been created. I wonder why Zuora is so rigid about this? Isn't the subscription ID the unique key?

fredkao · ‎05-15-2018

Please make the description field on the rate plan charge editable. Thanks!

zedmundson · ‎11-20-2017

We have customers with multiple (about 20) active subscriptions at a time. If we want to cancel a customer account with an effective date, we have to cancel one subscription at a time rather than if the "Cancel Customer Account" feature adding a new pop-up that would let you mass cancel all pending subscriptions. This could be with the same terms for cancelling subscriptions (end of term, last invoice date), but it would be done at a larger scale and saving us time.

vpoliseno · ‎02-17-2017

We'd like to be able to have a template to mass update the following field: Additional Email Addresses Invoice Template Communication Profile to the Account Tax Exempt Certificate ID Tax Exempt Issuing Jurisdiction?

BenG · ‎07-23-2018

After seaching subscriptions and invoices, I click on one of them and view the details, then often times I want to come back to the search results and view another item. but Zuora always reset the search result/filter and I have to type in the search criteria and do the search again, and then find the next item I want to look at........

bsanders · ‎12-07-2016

In current UI functionality if a One-Time rate plan charge has been added to a subscription but not yet billed, there is no way to Amend the value of the One Time Fee. The Update Product amendment will not allow you to change either the price or quantity. While I can understand this if it was already invoiced, not being able to update an unbilled One-Time fee is a real issue. The only workaround i have been able to find is to remove the product and add it back again, requiring two amendments (Remove Product and New Product) instead of one (Update Product).

timozuid · ‎01-05-2018

It would be helpfull to get thousand separators in the Quote quantity fields. The reason for this when a customer is in CPM business the offered quantities can be millions and it's hard the work out the number of zero you have to enter.

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Subscriptions Ideas

Option to have Fixed Amount Discounts Prorate on e...

Ability to add attachments to subscriptions

Ability to cancel a subscription with an Effective...

Update a Product on Subscription with a Future-dated Remove with Orders enabled

Improve suspend and resume options for subscriptions

Support for changing trigger dates using orders

'Expired' Subscriptions should display the status as 'expired'

Add / Edit / Remove Multiple Rate Plans with Single Amendment

Make the product catalog API official (/v1/catalog/product/{id})

Upgrade / Downgrade Amendment

Inability to Remove Renewal Amendments

MRR should show amount after Discount

Subscription Clone Feature

Ability to combine / merge subscriptions

Add OriginalId and CancelledDate to REST Subscription API

Admin user can bulk upload/update multiple products and currency price points

Allow subscription name to be changed

Allow rate plan charge description to be editable

Ability to Cancel all pending subscriptions when attempting to Cancel Customer Account

Template to mass update customer account fields

Don't reset my filter on the subscription and invoice pages

Update Product One-Time Charge

Having thousand separators in Quote quantity fields