Subscriptions Ideas

After seaching subscriptions and invoices, I click on one of them and view the details, then often times I want to come back to the search results and view another item. but Zuora always reset the search result/filter and I have to type in the search criteria and do the search again, and then find the next item I want to look at........

Currently there are no support for changing trigger dates (Contract Effective Date, Service Activation Date, Customer Acceptance Date) using the orders functionality. It is possible using amendments but not orders.

This is needed when unintentiallly setting the wrong trigger dates when creating subscriptions using orders.

See https://knowledgecenter.zuora.com/BC_Subscription_Management/Orders/C_Known_Limitations_in_Orders

"Trigger Dates: Once rate plan charge trigger dates are set, you cannot directly update or override the trigger dates."

I always cross refrence to check if the products match in a subscription and an invoice back n forth. It would be nice if I can just click the invoice numbers and view the details, and come back by clicking the Back button of the browser. Right now the invoice numbers are just plain text, I have to copy the invoice number on the Preview page of a subscription and open the invoices in new tabs.

Currently if Customer wants to Cancel a Subscription which is in Suspend mode, it can be done only after resuming it first. There should be flexibility to cancel even if it is not resumed first. 

Please make the description field on the rate plan charge editable.  

Thanks!

We contacted support recently to ask about the status of the API 

/v1/catalog/product/{id}

 and it turns out that this is an internal API.

We would like to use this API but because it is categorized as internal, hesitate to use it for production purposes. If it could be re-classified as a public API and documented that would be great.

Jolyon

Issue: Inability to remove renewal amendments

Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.

We prefer to keep the subscription name the same as (or related to) the opportunity name in Salesforce. But once a subscription is activated, the name cannot be changed. Sometimes the subscription was manually entered, and the user forgot to set the name, then we get a really terrible name that is meaningless. Or sometimes there is a typo in the SFDC opp name, and it is changed sometime after the Zuora sub has been created.

I wonder why Zuora is so rigid about this? Isn't the subscription ID the unique key?

Issue: Currently, OriginalID and CancelledDate fields not returned via GET "https://rest.zuora.com/v1/subscriptions/accounts/{account-key}"

The customer can use the CRUD call, but they are trying to reduce the number of round trips and complexity of getting all the subscription information. Right now if a user has several subscriptions they need to loop through and get the two additional fields of data for each subscription, if this information could just be returned with "https://rest.zuora.com/v1/subscriptions/accounts/{account-key}" it would reduce complexity.

Reference: SUB-5844

It would be very helpful for our team to have the option to Clone an existing subscription in the user interface.  Ideally it would create a new subscription for that account with all the same rate plans and products assigned to it as the original, having it prompt only for a new contract/activation date.

It would be helpfull to get thousand separators in the Quote quantity fields. The reason for this when a customer is in CPM business the offered quantities can be millions and it's hard the work out the number of zero you have to enter.

We have customers with multiple (about 20) active subscriptions at a time. If we want to cancel a customer account with an effective date, we have to cancel one subscription at a time rather than if the "Cancel Customer Account" feature adding a new pop-up that would let you mass cancel all pending subscriptions. This could be with the same terms for cancelling subscriptions (end of term, last invoice date), but it would be done at a larger scale and saving us time.

We would like to request a different status for our one time only subscriptions once they have billed as techinically they are no longer active. This new status would enhance the team's reporting when searching for truly active subscriptions.