Zuora 360 - capture Customer Acceptance Date of Amendment in Salesforce
Our company would like to capture the date when a cancellation on a subscription is processed in Salesforce as business processes such as retention efforts are triggered by the 'Cancellation received date' that we usually store in Zuora's Customer Acceptance Date in the Amendment subscription.
In the current Zuora 360 setup when a subscription amendment is created and synced to Salesforce, the original version of the subscription is deleted, and a new subscription with a new Salesforce ID is created in Salesforce. Meaning we are losing the change on the original subscription and can't go via subscription history.
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