Inability to Remove Renewal Amendments

jmorris7 Scholar

Scholar

Inability to Remove Renewal Amendments

Status: New Idea
by Scholar jmorris7 on ‎10-24-2017 08:13 AM

Issue: Inability to remove renewal amendments

 

Description: If a customer accidentally renews the wrong account or renews twice we are unable to remove this renewal. This is due to the fact you can't delete an amendment after invoicing/processing a payment. This is causing us to have to cancel the subscription, apply a credit to the account and have the customer repurchase. This happens very frequently and has caused a high level of aggravation for our customers.