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The feature that we need is related to the product catalog so that we can implement rate plans with tiered charges having more than one Unit of Measure.


Any time a UOM usage is passed you go to the upper tier, no matter which UOM has been passed. This way you can define packages including allotments for all the UOM that client usage comprises of. 


A lot of our contracts say (MAU, Messages are the two UOMs below):


For any two (2) calendar months in succession in which MAU usage count and/or in which the Messages monthly usage count exceeds the then current 'Base Usage' allotment, the remainder of the yearly contract will be paid out in a pro-rated form based on the following pricing tiers:


- Up to AAA,AAA MAUs & BBB,BBB Messages per month = $XXX,XXX annually

- Up to BBB,BBB MAUs & BBB,BBB Messages per month = $YYY,YYY annually


Anytime a tier is exceeded for two (2) calendar months in succession, this sets a new 'Base Usage' allotment for the remainder of the billing term.


For every amendment to a new pricing tier, Subscriber will pay the difference between the old 'Base Usage' annual fee and the new 'Base Usage' annual fee in a prorated form following the original billing schedule of this Service Order (either monthly, quarterly, semi-annual, or annual).


So having a feature like this will allow us to automatically implement the desired behavior.


Without this, we have to constantly monitor usage and manually implement amendments to the upper tier based on one UOM in one month and another UOM in the following month.

Zuora Product Team
Zuora Product Team

It's unlikely that we will have this capability out of the box any time soon.  We do have a project under way where we try to open up the system and allow to create custom charge models to have custom logic such as this.

Zuora Product Team
Zuora Product Team
Status changed to: Under Consideration




When will the project be completed?

Zuora Product Team
Zuora Product Team

We don't have a target yet, but I would say it won't be there within the next 6-9 months.