Enhance Zuora to capture notes to be used for contact history
Our organization needs to be able to capture multiple notes associated with a customer and be able to view them to know all the interactions with the customer.
For the Billing Operations organization that uses Zuora, it's necessary to view for each account, a history of all those interactions, for example - all the notes and comments entered for any of the transactions, would be in a single folder, similar to the other transactions.
There would be the user entered note, with the date that it was submitted, so at a glance the CSR can view the history with the customer and be prepared to react.
This will improve the customer and user experience.
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