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Change the order of Multiple Amendments

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Change the order of Multiple Amendments


Here is my issue : I'm working on Zuora 360 on Salesforce. I want to make an upgrade on one of my Product : I have one Rate Plan "Pack 50" and I want to upgrade to "Pack 250".

I need to perform multiple Amendment on the Same Quote so :

1) I click on new quote from my opportunity,

2) I remove my product "Pack 50",

3) I add a new one "Pack 250",

4) If needed I change "Terms and Conditions".

Issue is the following : whatever I perform my action (I do my change, I save, I click on next...), the order of the Amendment sent in Zuora will be : 1) New Product 2) Remove Product.


My concern is the following : I need to have 1) Remove Product & 2) New Product. It is a technical concern (next, the subscription goes to a provisionning system). 

Basically, I need to do all my actions in the same Quote, because I cannot add to my agent to my the actions in many quotes. It is not logical.

If you need more information, do not hesitate to ask me. 


Community Manager
Status changed to: More Feedback Needed
Community Manager
Status changed to: Under Consideration