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Cancellation of subscription in next renewal period

Cancellation of subscription in next renewal period

In our company we often have yearly subscriptions for our customers. It happenes from time to time that a customer cancels their subscription, but want to use our services for a couple of months into the new subscription period but not the whole subscription period.

 

At the moment you can not cancel a subscription in Zuora that has not had auto-renewal. It seems that for Zuora this subscription exists til the next auto-renewal date and not after that. 

 

In practice this means that we have to have a list of changes in subscriptions outside of Zuora and remember to add this information through amendments once the auto-renewal has been executed by Zuora.

 

We would like to have a possibility to add information about cancellation or other changes to subscription even before the auto-renewal has been executed. This would defenintely make our lives a lot easier.

1 Comment
Zuora Product Team
Zuora Product Team
Status changed to: Unlikely

Can you

1) Do a T&C Amendment to change auto renewal to no and specify a renewal term

2) Do a renewal amendment

3) Cancel the subscription in the renewal term?

 

You can potentially use APIs to automate so that it's not as cumbersome.

 

Lei