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Allow for Cancellation to be Removed

Allow for Cancellation to be Removed

in B2C businesses we often find that we need to cancel a subscription due to nonpayment ... An issue arises when a customer then makes a payment on the open invoice.  We are unable to remove a cancellation once it is made.  If we were able to remove the cancellation it would allow us to reinstate the subscription service without overly complicating the data with a newly created subscription.

5 Comments
Zuora Product Team
Zuora Product Team
Status changed to: Unlikely

Hi, when the customer makes a payment, would you be able to remove the cancellation and then record the payment in Zuora?

Valued Scholar

 Yes ideally we would be able to still recognize the revenue from the payment against the subscription record that was previously canceled.  This is critical in B2C companies that have high transaction volumes as we frequently need to cancel a customer  and remove access due to non-payment. However to avoid subscription record proliferation and to maintain LTV we would like to remove the cancel amendment if a payment is made after the fact.

Zuora Product Team
Zuora Product Team

If you did a cancellation amendment and don't do another amendment after that, you should be able to delete the cancellation amendment and that would be as if the cancellation never happended.  Am I missing something here?

Scholar

The problem with that approach is that you have no record the subscription was ever canceled because there's no audit trail.  We have the same business rules as the kmv129.    Has the ability to suspend a subscription been released?

Zuora Product Team
Zuora Product Team

Yes, we now have ability to suspend and subsequently resume a subscription.  Though it seems like you need to set the resume date to be the same as the suspend date when customer actually pays.  If so, that's not supported yet.  Today, the resume date needs to be at least one day after the suspend date.