New Idea
gelaimr Support Team

Support Team

Issue: Currently, OriginalID and CancelledDate fields not returned via GET "{account-key}"


The customer can use the CRUD call, but they are trying to reduce the number of round trips and complexity of getting all the subscription information. Right now if a user has several subscriptions they need to loop through and get the two additional fields of data for each subscription, if this information could just be returned with "{account-key}" it would reduce complexity.


Reference: SUB-5844



nlittlefield Tutor


It would be very helpful for our team to have the option to Clone an existing subscription in the user interface.  Ideally it would create a new one a new subscription for that account with all the same rate plans and products assigned to it as the original, having it prompt only for a new contract/activation date.

bolaurent Master


let me set the order in which productrateplans are displayed (on product page and in dropdown when adding to a subscription)

Zuora-Support Community Manager

Community Manager

The subscriptions that are not renewed ( either manual or auto) on the renewal due date should be marked as 'expired' once the renewal due date is past.

Currently, it continues to be displayed as 'Active' which is misleading.

Status: Unlikely

We will be adding this capability, but it will not be coming within the next few quarters.

bsanders Valued Scholar

Valued Scholar

Current functionality with Subscription Amendments in the UI is that only a single Product Rate Plan can be Added / Edited / Removed per Subscription Amendment. This results in multiple amendments to start, amend, or end a subscription when multiple rate plans are being processed together. It would be very useful to be able to Select Multiple Specific / All when Remove Product amendment is selected, and be able to add / edit multiple rate plans per New Product / Update Product amendment.

Status: Coming Soon
kshah Advanced Tutor

Advanced Tutor

Currently contracted MRR shows amount without discount and doesn't consider discount sku amount. It should be amount after applying discount.

In the following example it is showing 10,080/12=  840 however, it should be really 10,080-2,580= 7,500/12 = 625. Please look into this !





dwest Tutor


REST action/update API should allow bulk updates to subscriptions without restrictions

Status: New Idea
by Tutor dwest ‎07-14-2017 01:45 PM - edited ‎07-14-2017 01:46 PM

I have a utility which allows our finance team to update rateplans for selected subscriptions.  The update request sets a future date for the ContractEffectiveDate field, but since the update API was migrated from the SOAP API request, this can't be updated except when the subscription is in "Draft" status.  As a result, I have to rely on updating individual subscriptions which works fine, but is much less performant considering we are updating several 1000's of records each month.


The request body for the action/update POST request ( looks like this:



The response that is returned from Zuora is "INVALID_VALUE: The Service Activation Date must be later than the Contract Effective Date."


When I send a PUT request to update the subscription directly with the exact same values, the request is successful.  (<subscription_id>)

conklinb Partner


Create functionality to allow an effective date for rate plan pricing.  This functionality would allow pricing to be entered in advance of the "go live" date and would be a building block for future functionality around communication of pricing increases for renewals to customers ahead of time; the ability to get a correct price if increases are coming and there are amendments taking affect during the next renewal cycle; as well as forcasting revenue with future pricing included

Status: Unlikely

This is on our longer term product roadmap to provide much more flexible pricing capability, but is unlikely in the shorter term

jbrown Scholar


Add Align to Billing Term Option

Status: New Idea
by Scholar jbrown on ‎09-15-2016 03:27 AM

The Billing Period Alignment options allow for "Align to Charge" and "Align to Term."  However, if you want all of your recurring charges to invoice on the same schedule, no matter what the renewal term or billing term, there is no setting.


We use "Align to Term" now and if customers have matching Billing Period and Renewal Term (Monthly billing and 1 month Renewal, for example), a mid-term change will generate a prorated invoice for the remainder of the month and then pick up all charges at the next billing period.  This works great.  But when we have a customer that has Quarterly billing period and monthly renewals for example, a mid-term change misaligns those same charges with the same settings.  Since charges are configured by Billing Frequency, we only have the ability to configure our Quarterly charge with one option.  So changes for this customer are manual every time. 

peterscheen Tutor


We have a general problem with the dates in zuora.

We have a lot of customer that sometimes order wrong amount, wrong type of users, more of the same user in the same month and such.

So the problem are that we aren't aloud to add on more users and so with an earlier contract effective date than the last customer acceptance date (on the same product/user).


This is incredibly important for us as we have many customers who like to order the same product / users multiple times during a month and we then get problem with the admission with regard to the dates.

Status: Unlikely

Today, in order to process an update amendment before an existing update amendment, you have to use the specificUpdateDate option, where all the updates trigger on the same specific date.  

See here.
Let me know if this helps.
fredkao Partner


Upgrade / Downgrade Amendment

Status: Coming Soon
by Partner on ‎08-04-2016 12:19 PM


Create a new amendment type of "Upgrade" or "Downgrade" that combines a Remove Product and New Product amendment.  This would be more convenient than trying to figure out if the two amendments (Remove + New) are related and what direction (Up or Down) the change is going.


Currently, we use delta MRR to see if it's an upgrade (positive MRR) or downgrade (negative MRR).  But there are some cases where the delta MRR is 0, but from a product standpoint, it may be an upgrade or downgrade.


Thanks for reading!

Status: Coming Soon
scott_westbrook Scholar


The Subscribe call includes Invoice processing options which only allow for:


1. Invoice Date

2. Invoice Target Date

3. Processing Scope - Account or Subscription level


This does not allow for the optional filtering of which charge types you want to appear on this invoice i.e. Recurring, One-Time or Usage charges only or a combination of all 3. The Generate Invoice call does include these options with the inclusion of the following fields:


1. IncludesOneTime = Set to True or False

2. IncludesRecurring = Set to True or False

3. IncludesUsage = Set to True or False


Could the Susbcribe call be extended to include these fields?

Status: Under Consideration

We would consider it, but it's unlikely to come in the short to medium term.

taikhuu Senior Tutor

Senior Tutor

 Is there anyway I can export ProductRatePlanCharge DiscountClass using ZOQLExport ? Is this field only available in ZOQL ? If it is then it's really painful to switch between ZOQL and ZOQLExport just for a few fields. I know there are some fields that are not available in ZOQLExport but they are available in the prejoined object which is fine for our usecase. 

sbradley Honor Student

Honor Student

Ability to combine / merge subscriptions

Status: Unlikely
by Honor Student sbradley on ‎02-26-2016 07:30 AM

We are just coming into Zuora, and we have many scenarios where our customers may have multiple products with multiple different renewal dates.  This is translating into multiple subscriptions as we get them loaded into the system.


Going forward, our reps would love to be able to combine and co-terminate these subscriptions to make things simpler for our customers where possible, but at the moment we're telling them that they have to manually transfer all of the lines from the old subscriptions to the new subscriptions because there is no capacity to join these together.


This would be a great help for us, and I'm sure for many other new customers coming on to the Zuora platform!

Status: Unlikely
Schiadmi Savvy Scholar

Savvy Scholar

Manage Parent Account Mass Subscription

Status: New Idea
by Savvy Scholar Schiadmi ‎06-14-2017 12:58 AM - edited ‎06-14-2017 12:58 AM

I faced sometimes to use cases which exist on a business with big company which have several entity.


Often, Large Company which have several entity manage annual contract with an other company for Services.


Annual Contract are sign but each entity is considered as a customer account on Zuora. In case of renewal, if the Company sign for the evolution of the contract, users have to amend each subscription for each entity. It's too long. 


There is on Zuora the parent Account, and the Invoice owner. Maybe Zuora can Manage that use case.


If Tomorrow Parent Account have a real fonction on Zuora, It could be nice to enable for parent account the ability to create subscription and clone these subcriptions for each entity with for exemple a checkbox. 

If the parent account is invoice owner, he will manage all invoices of each entity, if not, all customer account will manage there own invoices.


souscription owner.JPG

waterstorm Tutor


I'm using the product catalog call to return the entire catalog of products to show all available prodcuts in an application.

However I'd only need the products currently active (see "Effective Start" and "Effective End").

For subscriptions there is an option in the call to filter for active subscriptions (using ?charge-detail=current-segment).


I suggest implementing a similar option for the product catalog, e.g.:


which should only return products where the "Effective Start" date is after and the "Effective End" date is before the current date.

vpoliseno New Student

New Student

We'd like to be able to have a template to mass update the following field:

  • Additional Email Addresses
  • Invoice Template
  • Communication Profile to the Account
  • Tax Exempt Certificate ID
  • Tax Exempt Issuing Jurisdiction?
Zuora-Support Community Manager

Community Manager

The problem we are facing is that--today--our only mechanism for adding new products (and rate plans, charges) and updating products/rate plans/charges is through the UI. This can be prone to human error as each entry must be keyed in separately and manually. We will be adding and updating Products/rate plans/charges at an increasing frequency and manual keyed entries will not scale.
We would like a bulk update tool that is usable by a business/non-technical user.
Without diving too deeply into a solution, I believe we would be well served by having a simple tool that accepted, validated, and set up new and updated items through some upload process--for example of a comma-separated value file--with manual steps only to verify the data to be added/updated. This could be through the UI or a RESTful API.
Another possible solution could be more of a "grid-view" into the products/rate plans/charges that allow for multiple data entries on a single pane of view, but this may not be effective for certain use cases.


Zuora-Support Community Manager

Community Manager

Option to have Fixed Amount Discounts Prorate on early cancellation

Status: Under Consideration
by Community Manager ‎01-13-2016 11:27 AM - edited ‎01-20-2016 12:55 PM

Feature Request: Option to have Fixed Amount Discounts Prorate on early cancellation

Reference Number: DE5560 / PMT-650

Business Need: Currently if you have a Fixed Amount Discount on a subscription which is canceled early, items on the subscription other than the discount item prorate, but the discount does not. Some customers would like an option or setting that makes a fixed amount discount to behave like a flat fee item and prorate upon early cancellation just like a non-discount item.

Zuora-Support Community Manager

Community Manager

Improvements to Product Catalog UI

Status: Under Consideration
by Community Manager on ‎01-13-2016 11:27 AM - last edited on ‎01-22-2016 05:05 PM by Grand Master ZEO

Feature Request:  

The client has reported the following quirks in the Zuora UI. They are not show-stoppers, rather quality of life issues that make "managing the Zuora product catalog an unpleasant experience".

When viewing the product catalog, the List View only shows 6 items at a time unless you click the Expanded View tab and then move back to the list view tab, then it shows 25 items. Why can't it show 25 items by default?

Proposed Solution - Make the product catalog via show 25 items by default

After selecting a catalog view, if you then select an item in the catalog and then select ‰Û¡ÌÝÌ back to Product Catalog List‰Û¡ÌÝå , you are not brought back to the view you left, but are instead brought back to the default catalog view. This makes managing the product catalog maddening when you have lots of products, especially when combined with the next item.

Proposed Solution - Selecting "back to Product Catalog List" should take users to the previous view, not the default view

When selecting a catalog view, it takes two clicks (4 if you count clicking between expanded and list views) to get to the view. You must first expand the items under Base/Addon/Misc, and then select Current underneath. It would be much better to just select (for instance) Base Products and be shown all the active base products.

Proposed Solution - When selecting a catalog view, users should be able to just select, for instance, Base Products and all active base products should be shown. The number of clicks should be reduced.

It would be helpful to us if we could define additional product categories. For now we are just dumping all the categories not supported under misc, but it would be better if we could define new categories and have them show up under Catalog Views. This would make it much easier to manage things like hardware, setup fees, etc.

Proposed Solution - Users can create custom product categories

Reference Number: DE7635

Business Need: Users are spending more time than needed to navigate through the product catalog.