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Zuora Documentation

Why can't I manually release a POB?

Problem:

When you manually release a POB in the Workbench by clicking Release/Defer POB for the line, an error is displayed in the upper-right corner saying this POB cannot be released manually.

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Zuora Documentation

Re: Why can't I manually release a POB?

Solution:

One possible reason for this problem is that manual release is not allowed for the selected POB.

 

Go check the POB template definition (navigate to Policies > Performance Obligations) and make sure the Allow Manual Release switch is toggled to Yes for the POB template.

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