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What is a "Lead Line Canceled" hold and how to release this type of hold?

Question:

What is the "Lead Line Canceled" hold? When does this type of hold occur? How can I release this hold since it doesn't show up on the Revenue Contract Detail page of RevPro Workbench?

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Zuora Documentation

Re: What is a "Lead Line Canceled" hold and how to release this type of hold?

Answer:

The "Lead Line Cancelled" hold is a POB level hold, which cannot be displayed in RevPro Workbench. This type of hold will be applied when the lead line in a consolidated POB is canceled.

 

Complete the following steps to release a POB level hold:

  1. Navigate to Workbench > Holds.
  2. In the Hold Level field, select POB to display all the POB level holds.
  3. Locate the hold that you want to release. The Hold Name column indicates the hold type.
  4. Hover the mouse over the target hold line and then click the Approve icon (the check mark).
  5. In the Approval Comments window, provide the release reason and comments, then click OK.

The POB level hold is released.

 

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