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Zuora Documentation

The header information is inaccurate after deferral script is run

Problem:

After the deferral script is run in the new UI, the accounting information is correct, however, the summary information at the header level in Workbench still shows the recognized revenue.

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Zuora Documentation

Re: The header information is inaccurate after deferral script is run

Solution:

In the new UI, the header summary details are calculated and stored into the summary table whenever the RC is updated.

 

This problem occurs because the deferral script reverses the entries without changing the last updated date for the RC. The deferral script should be updated to add the RC update statement. As a workaround, you can click the Refresh Summary menu option in the Workbench to get the summary information manually refreshed. 

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