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How to disable a hold definition or disable a group criterion for the hold?

Question:

In the new UI, how can I disable a hold definition or disable the group criteria for a hold and set an end date?

1 REPLY 1
Zuora Documentation

Re: How to disable a hold definition or disable a group criterion for the hold?

Answer:

Complete the following steps to make changes to a hold definition:

  1. Navigate to Policies > Holds and Approvals. The Revenue Holds page is displayed.
  2. Click the target hold and then click the Edit icon edit-icon.png on the right.
  3. In the Edit Hold window, make your changes.
    • To disable the hold, toggle the Enabled switch to No, specify the end date in the End Date field, and then click the save icon  save-icon.png.
    • To disable the hold criteria, in the Criteria Group section, toggle the Enabled column to No for the criterion line that you want to disable, and then click the green save icon save-icon-green.png.
    disable-hold.png