Happy Business Starts Here

Be consistent with use of NULL values. Don't replace NULL with '' upon save from UI.

I've already submitted this as a request. It's logged under PMT-1751

 

Summary of the enhancement? Data is not stored consistently in Zuora. A field that has a NULL value in it when the record is created will be changed to empty string '' when that record is updated via the Zuora UI even if that field's value isn't explicitly being changed.

What is the business problem? The problem with this data inconsistency is that ZOQL treats NULL and '' as distinct values (which is fine, although Salesforce treats them as the same in SOQL). We have custom integrations with Zuora that use the SOAP API to make ZOQL calls and it makes it difficult to find records in the Zuora database when we are looking for records with "empty" values (NULL or ''). Since the ZOQL language is also limited with it's ability to use AND and OR statements together we end up having to make 2 separate calls. One to find records meeting a certain criteria and with a NULL value in a particular field and then another almost identical call but with '' in that particular field.

What is the business impact? We have to implement inefficient code to find the records we are looking for.

Is there a workaround or is the customer blocked? If there is a workaround, what is it? Is the customer willing to apply this workaround? The workaround currently is to have two different ZOQL calls.

What is the proposed solution (if available)? A solution would be to treat NULL and '' as the same value in ZOQL queries (or perhaps have that be an option to choose in the QueryRequest) or to preserve NULL values when records are edited through Zuora UI.

4 Comments
Community Manager
Status changed to: More Feedback Needed
 
Community Manager
Status changed to: Under Consideration
 
Valued Scholar

sounds reasonable, still under consideration?

Zuora Product Team

Hi @ls-zuora, thank you for following up on this idea and your feedback. I agree that it is still a good idea and improving how ZOQL allows you to work with ANDs and ORs is one way we are considering solving this problem. We do not have this scheduled on our roadmap at this time. I do want to mention that Export ZOQL does support combining ANDs and ORs together with parentheses, here's a little more information on this.

 

https://knowledgecenter.zuora.com/DC_Developers/M_Export_ZOQL/F_Filter_Statements#Filter_Relationshi...

 

For those unfamiliar with Export ZOQL, here is a link to a Knowledge Center article that provides more information about it, including data sources and objects available, as well as limitations. 

 

https://knowledgecenter.zuora.com/DC_Developers/M_Export_ZOQL

 

Thank you!

Kevin

 

Analytics, Product Management