Happy Business Starts Here

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Sandbox:     09/Nov/2019 at 19:00 Hrs until 10/Nov/2019 02:00 Hrs PT.
Production: 16/Nov/2019 at 19:00 Hrs until 17/Nov/2019 02:00 Hrs PT.

 

Following activities will be carried out during the maintenance window 

 

  1. Infrastructure security updates and patching.
  2. Infrastructure resource rebalancing and database defragmentation.
  3. Change the SFTP production IP: From 52.2.162.11  to  34.236.32.131 

IMPACT
During this window Revpro systems won`t be accessible, Please plan your work accordingly.

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The planned deployment schedule is as follows:

  • EU Sandbox Release: from 10/16/2019 (Wednesday) PT to 10/17/2019 (Thursday) PT
  • US Sandbox Release: from 10/16/2019 (Wednesday) PT to 10/17/2019 (Thursday) PT
  • EU Production Release: from 10/22/2019 (Tuesday) PT to 10/24/2019 (Thursday) PT
  • US Production Release: from 10/22/2019 (Tuesday) PT to 10/24/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 259 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Zuora RevPro 36.010.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

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The planned deployment schedule is as follows:

  • EU Sandbox Release: 10/10/2019 (Thursday) PT
  • US Sandbox Release: 10/10/2019  (Thursday) PT
  • EU Production Release: from 10/15/2019 (Tuesday) PT to 10/17/2019 (Thursday) PT
  • US Production Release: from 10/15/2019 (Tuesday) PT to 10/17/2019 (Thursday)PT

 

No service disruption is expected for this release.

Release Notes for release 258 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Please be advised that we are taking a scheduled maintenance window for the following endpoints between 11:55 pm PT Friday, Oct 4th, 2019 - 10 am PT Saturday, Oct 5th, 2019.

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Please be advised that we are taking a scheduled maintenance window for rest.zuora.com between 6pm PT and 10pm PT on Thursday Oct 3rd, 2019. We will be performing a routine rotation of an internal certificate which handles traffic for rest.zuora.com.

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We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.18) to all 9.17 Sandbox orgs after 6 pm Pacific on Oct 3.

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We are updating the SSL certificate used for the endpoints listed above from Comodo to Sectigo issued certificates.

Which endpoints does this impact?

 

  1. *.zuora.com - (<anything>*zuora.com) not already covered by existing certificates

    This means only the following endpoints will be impacted:
  • services*.zuora.com (Service Environments)
  • restservices*.zuora.com (Rest for Service Environments)
  • zconnect.zuora.com and zconnectsandbox.zuora.com (Zuora Reporting APIs)

 

Read more...

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The planned deployment schedule is as follows:

  • EU Sandbox Release: from 09/18/2019 (Wednesday) PT to 09/19/2019 (Thursday) PT
  • US Sandbox Release: from 09/18/2019 (Wednesday) PT to 09/19/2019 (Thursday) PT
  • EU Production Release: from 09/24/2019 (Tuesday) PT to 09/25/2019 (Wednesday) PT
  • US Production Release: from 09/24/2019 (Tuesday) PT to 09/25/2019 (Wednesday) PT

Update: 

  • EU Production Release: 09/26/2019 (Thursday) PT
  • US Production Release: 09/26/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 257 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

276 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 09/11/2019 (Thursday) PT
  • US Sandbox Release: 09/11/2019 (Thursday) PT
  • EU Production Release: from 09/17/2019 (Tuesday) PT to 09/19/2019 (Thursday) PT
  • US Production Release: from 09/17/2019 (Tuesday) PT to 09/19/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 256 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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We are updating the SSL certificate used for the following endpoints:

 

  1. na.zuora.com - All NA Production Endpoints (na.zuora.com, rest.na.zuora.com, routing.na.zuora.com, static.na.zuora.com)

We are updating the SSL certificate used for the endpoints listed above from Comodo to AWS issued certificates.

 

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We have an upgrade maintenance scheduled for September 4th, 2019 from 5:00PM - 8:00PM PDT

NO IMPACT EXPECTED 

 

Impacted Region:

US API-Sandbox Environment

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The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/28/2019 (Wednesday) PT
  • US Sandbox Release: 08/28/2019 (Wednesday) PT
  • EU Production Release: from 09/10/2019 (Tuesday) PT to 09/12/2019 (Thursday) PT
  • US Production Release: from 09/10/2019 (Tuesday) PT to 09/12/2019 (Thursday) PT

Updated schedule:

  • EU Production Release: 09/08/2019 (Sunday) PT 
  • US Production Release: 09/09/2019 (Monday) PT

No service disruption is expected for this release.

Release Notes for release 255 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.17) to all 9.16+ Sandbox orgs after 6 pm Pacific on August 27th.

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We have an Upgrade maintenance scheduled for Monday August 26TH, 2019 FROM 4:00PM - 10:00PM PDT.
NO IMPACT EXPECTED

Impacted Region:

US Performance Test(PT1) Environment

US API-Sandbox Environment

US SLV Production Environment

We will be performing an preventative upgrade maintenance of our Storage system. We are reserving the 6 hour window for the maintenance where most time is in validation, actual work time is approximately 60 minutes without any impact. 

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IMPACT:

A small number of US customers who utilize Zuora’s REST API endpoints may be experiencing the following error when attempting to process POST requests:

 

Reason{code='50000000', message='Could not read JSON’}

 

SUMMARY:

Due to a change rolled out by our CDN service provider between Monday, August 12 and continuing through Friday, August 16, some customers may be experiencing failures in posting requests to our REST API endpoints. The change was implemented by the CDN to address security vulnerabilities exposed when clients send both a “content-Length” and “transfer-encoding:chunked” header. To address this issue, the CDN now drops the content of the body of the POST request when both are included.

SOLUTION:

The change necessary to address this problem is to only send the “content-length” header and not utilize the “transfer-encoding” header. 

 

While we don’t have specific guidance for all possible clients used for API integration, an example of how to make a change for MuleSoft clients is here:

https://help.mulesoft.com/s/question/0D52T00004mXV2JSAW/how-to-remove-http-header-transferencoding-o...

 

For additional information and a deep dive into the issue, including methods to test and exploit the issue, please see this blog posting:

https://portswigger.net/blog/http-desync-attacks-request-smuggling-reborn

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The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/15/2019 (Thursday) PT
  • US Sandbox Release: 08/15/2019 (Thursday) PT
  • EU Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT
  • US Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 254 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Zuora RevPro 36.009.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

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The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/08/2019 (Thursday) PT
  • US Sandbox Release: 08/08/2019 (Thursday) PT
  • EU Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT
  • US Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 253 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Routine Maintenance Sandbox environments ONLY

 

From 11:00 AM to 12:00 AM PDT, 06 August 2019 EU SANDBOX
From 5:00 PM to 6:00 AM PDT, 07 August 2019 NA SANDBOX

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The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • US Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • EU Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT
  • US Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 252 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.16) to all 9.14+ Sandbox orgs after 6 pm Pacific on Jul 23.

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262 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/18/2019 (Thursday) PT to 07/21/2019 (Sunday) PT
  • US Sandbox Release: from 07/18/2019 (Thursday) PT to 07/21/2019 (Sunsday) PT
  • EU Production Release: from 07/23/2019 (Tuesday) PT to 07/25/2019 (Thursday) PT
  • US Production Release: from 07/23/2019 (Tuesday) PT to 07/25/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 251 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

593 Views
6 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/10/2019 (Wednesday) PT
  • US Sandbox Release: from 07/10/2019 (Wednesday) PT
  • EU Production Release: from 07/16/2019 (Tuesday) PT to 07/18/2019 (Thursday) PT
  • US Production Release: from 07/16/2019 (Tuesday) PT to 07/18/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 250 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

1946 Views
8 Comments

Infrastructure maintenance for Q3 is scheduled for Aug 2019. Please see the details below.


Sandbox   : 10/Aug/2019 at 19:00 Hrs until 11/Aug/2019 02:00 Hrs PT.
Production: 17/Aug/2019 at 19:00 Hrs until 18/Aug/2019 02:00 Hrs PT.

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In order to increase reliability and security, we will be conducting a network maintenance in our Performance Test (PT1) environment Wednesday, July 10 2019 at 8:00PM. API and UI functionality will be unavailable for a brief period during the maintenance window. We anticipate the actual impact time to be less than 2 minutes.

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Zuora RevPro 36.008.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

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We will be conducting a brief network maintenance at our US Production site on Tuesday, July 16, 2019 at 9:00PM PDT. Actual impact is expected to be less than 2 minutes.

 

We will be moving traffic to new firewall infrastructure which has been pre-configured and prepared to take network traffic. When the transition is made, existing sessions may be closed. New sessions will establish on the new firewall cluster when the udpated configurations are applied. This maintenance is critical to maintain secure and performant performance.

 

API and UI availability will be briefly affected. RevPro services will not be affected.

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The planned deployment schedule is as follows:

  • EU Sandbox Release: from 06/20/2019 (Thursday) PT
  • US Sandbox Release: from 06/20/2019 (Thursday) PT
  • EU Production Release: from 07/09/2019 (Tuesday) PT to 07/11/2019 (Thursday) PT
  • US Production Release: from 07/09/2019 (Tuesday) PT to 07/11/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 249 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments.