Happy Business Starts Here

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We have an Upgrade maintenance scheduled for Monday August 26TH, 2019 FROM 4:00PM - 10:00PM PDT.
NO IMPACT EXPECTED

Impacted Region:

US Performance Test(PT1) Environment

US API-Sandbox Environment

US SLV Production Environment

We will be performing an preventative upgrade maintenance of our Storage system. We are reserving the 6 hour window for the maintenance where most time is in validation, actual work time is approximately 60 minutes without any impact. 

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IMPACT:

A small number of US customers who utilize Zuora’s REST API endpoints may be experiencing the following error when attempting to process POST requests:

 

Reason{code='50000000', message='Could not read JSON’}

 

SUMMARY:

Due to a change rolled out by our CDN service provider between Monday, August 12 and continuing through Friday, August 16, some customers may be experiencing failures in posting requests to our REST API endpoints. The change was implemented by the CDN to address security vulnerabilities exposed when clients send both a “content-Length” and “transfer-encoding:chunked” header. To address this issue, the CDN now drops the content of the body of the POST request when both are included.

SOLUTION:

The change necessary to address this problem is to only send the “content-length” header and not utilize the “transfer-encoding” header. 

 

While we don’t have specific guidance for all possible clients used for API integration, an example of how to make a change for MuleSoft clients is here:

https://help.mulesoft.com/s/question/0D52T00004mXV2JSAW/how-to-remove-http-header-transferencoding-o...

 

For additional information and a deep dive into the issue, including methods to test and exploit the issue, please see this blog posting:

https://portswigger.net/blog/http-desync-attacks-request-smuggling-reborn

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The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/15/2019 (Thursday) PT
  • US Sandbox Release: 08/15/2019 (Thursday) PT
  • EU Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT
  • US Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 254 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Zuora RevPro 36.009.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

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11 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/08/2019 (Thursday) PT
  • US Sandbox Release: 08/08/2019 (Thursday) PT
  • EU Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT
  • US Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 253 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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Routine Maintenance Sandbox environments ONLY

 

From 11:00 AM to 12:00 AM PDT, 06 August 2019 EU SANDBOX
From 5:00 PM to 6:00 AM PDT, 07 August 2019 NA SANDBOX

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2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • US Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • EU Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT
  • US Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 252 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.16) to all 9.14+ Sandbox orgs after 6 pm Pacific on Jul 23.

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166 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/18/2019 (Thursday) PT to 07/21/2019 (Sunday) PT
  • US Sandbox Release: from 07/18/2019 (Thursday) PT to 07/21/2019 (Sunsday) PT
  • EU Production Release: from 07/23/2019 (Tuesday) PT to 07/25/2019 (Thursday) PT
  • US Production Release: from 07/23/2019 (Tuesday) PT to 07/25/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 251 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

373 Views
6 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/10/2019 (Wednesday) PT
  • US Sandbox Release: from 07/10/2019 (Wednesday) PT
  • EU Production Release: from 07/16/2019 (Tuesday) PT to 07/18/2019 (Thursday) PT
  • US Production Release: from 07/16/2019 (Tuesday) PT to 07/18/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 250 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

1361 Views
8 Comments

Infrastructure maintenance for Q3 is scheduled for Aug 2019. Please see the details below.


Sandbox   : 10/Aug/2019 at 19:00 Hrs until 11/Aug/2019 02:00 Hrs PT.
Production: 17/Aug/2019 at 19:00 Hrs until 18/Aug/2019 02:00 Hrs PT.

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In order to increase reliability and security, we will be conducting a network maintenance in our Performance Test (PT1) environment Wednesday, July 10 2019 at 8:00PM. API and UI functionality will be unavailable for a brief period during the maintenance window. We anticipate the actual impact time to be less than 2 minutes.

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Zuora RevPro 36.008.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

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2 Comments

We will be conducting a brief network maintenance at our US Production site on Tuesday, July 16, 2019 at 9:00PM PDT. Actual impact is expected to be less than 2 minutes.

 

We will be moving traffic to new firewall infrastructure which has been pre-configured and prepared to take network traffic. When the transition is made, existing sessions may be closed. New sessions will establish on the new firewall cluster when the udpated configurations are applied. This maintenance is critical to maintain secure and performant performance.

 

API and UI availability will be briefly affected. RevPro services will not be affected.

218 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 06/20/2019 (Thursday) PT
  • US Sandbox Release: from 06/20/2019 (Thursday) PT
  • EU Production Release: from 07/09/2019 (Tuesday) PT to 07/11/2019 (Thursday) PT
  • US Production Release: from 07/09/2019 (Tuesday) PT to 07/11/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 249 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

370 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 06/12/2019 (Wednesday) PT to 06/13/2019 (Thursday) PT
  • US Sandbox Release: from 06/12/2019 (Wednesday) PT to 06/13/2019 (Thursday) PT
  • EU Production Release: from 06/18/2019 (Tuesday) PT to 06/20/2019 (Thursday) PT
  • US Production Release: from 06/18/2019 (Tuesday) PT to 06/20/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 248 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

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We started publishing release notes for these four products on the Knowledge Center.

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06/21/19 UPDATE: This maintenance will proceed as scheduled for the Sandbox environment only. We will not be moving Production traffic at this time.

 

During final implementation of the equivalent change in our standby environments on Thursday, June 20, we discovered a service interruption of 30-60 seconds. Due to this, we will schedule the Production maintenance for a date approximately 3 weeks from now. The new date and time will be decided and announced by Wednesday, June 26, with a minimum of 2-3 weeks of advanced notice prior to the implementation.

 

In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Friday, June 21, 2019 from 9:00PM PDT to 11:00PM PDT. Actual impact is expected to be less than 2 minutes.

 

We will be moving traffic to new firewall infrastructure, which has been pre-configured and prepared to take network traffic. When the transition is made, existing sessions will be closed. New sessions can be re-established within 2 minutes.

 

API and UI availability will be briefly affected. RevPro services will not be affected.

 

A maintenance status message will be posted upon completion of the activity.

132 Views
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Zuora RevPro 36.007.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

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0 Comments
579 Views
4 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 05/26/2019 (Sunday) PT to 05/27/2019 (Monday) PT
  • US Sandbox Release: from05/26/2019 (Sunday) PT to 05/27/2019 (Monday) PT
  • EU Production Release: from 06/11/2019 (Tuesday) PT to 06/13/2019 (Thursday) PT
  • US Production Release: from 06/11/2019 (Tuesday) PT to 06/13/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 247 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

145 Views
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In the upcoming Zuora Release R247 we’re moving Zuora Dashboard from “Reporting” (in the left navigation menu) to a new section we’re calling “Analytics”.

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347 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 05/19/2019 (Sunday) PT to 05/20/2019 (Monday) PT
  • US Sandbox Release: from 05/19/2019 (Sunday) PT to 05/20/2019 (Monday) PT
  • EU Production Release: from 05/23/2019 (Thursday) PT to 05/26/2019 (Monday) PT
  • US Production Release: from 05/23/2019 (Thursday) PT to 05/26/2019 (Monday) PT

No service disruption is expected for this release.

Release Notes for release 246 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

262 Views
0 Comments

Welcome to the release notes for Zuora Billing Applications Release 245 (R245), May 2018. This release includes new Zuora features, enhancements, resolved issues, and improvements to the Knowledge Center.

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368 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 05/13/2019 (Monday) PT
  • US Sandbox Release: 05/13/2019 (Monday) PT
  • EU Production Release: from 05/16/2019 (Thursday) PT to 05/20/2019 (Monday) PT
  • US Production Release: from 05/16/2019 (Thursday) PT to 05/20/2019 (Monday) PT

No service disruption is expected for this release.

Release Notes for release 245 will be published under Release Notifications in Community after Sandbox release. Release status and release notes link will be posted as this article comments. 

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0 Comments

**UPDATED TIME**Scheduled maintenance for the Promo Codes App on 17 June 20 May 2019. 

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0 Comments

Zuora RevPro 36.006.00 Release Notes have been published! Please check out the new features and enhancements for this version in RevPro Knowledge Center.

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390 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 04/25/2019 (Thursday) PT
  • US Sandbox Release: 04/25/2019 (Thursday) PT
  • EU Production Release: from 05/07/2019 (Tuesday) PT to 05/09/2019 (Thursday) PT
  • US Production Release: from 05/07/2019 (Tuesday) PT to 05/09/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 244 will be published under Release Notifications in Community after Sandbox release. Release status and release notes link will be posted as this article comments. 

268 Views
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Welcome to the release notes for Zuora Billing Application Release 244 (R244), April 2019. This release includes new Zuora features, enhancements, resolved issues, and improvements to the Knowledge Center.

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