Happy Business Starts Here

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1 Comment

The planned deployment schedule is as follows:

  • EU Sandbox Release: 12/04/2019 (Wednesday) PT
  • US Sandbox Release: 12/04/2019 (Wednesday) PT
  • EU Production Release: from 12/10/2019 (Tuesday) PT to 12/12/2019 (Thursday) PT
  • US Production Release: from 12/10/2019 (Tuesday) PT to 12/12/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 263 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

201 Views
1 Comment

We will be performing a scheduled maintenance downtime of the Performance Test (PT1) environment starting on Thur, Dec 19, 2019, at 9am PT and ending on Fri, Dec 20, at 9pm. During this maintenance window the PT1 environment will be unavailable to accommodate a physical data center move.

 

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214 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 11/14/2019 (Thursday) PT
  • US Sandbox Release: 11/14/2019 (Thursday) PT
  • EU Production Release: from 11/19/2019 (Tuesday) PT to 11/20/2019 (Thursday) PT
  • US Production Release: from 11/19/2019 (Tuesday) PT to 11/20/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 262 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

235 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 11/06/2019 (Wednesday) PT
  • US Sandbox Release: 11/06/2019 (Wednesday) PT
  • EU Production Release: from 11/12/2019 (Tuesday) PT to 11/14/2019 (Thursday) PT
  • US Production Release: from 11/12/2019 (Tuesday) PT to 11/14/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 261 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

1855 Views
2 Comments

In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Saturday, November 23 2019 from 9:00PM PST to Sunday, November 24 1:00AM PST.

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154 Views
0 Comments

We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.19) to all 9.18 Sandbox orgs after 6 pm Pacific on Nov 7.

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379 Views
1 Comment

In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Sunday, November 17, 2019 from 11:00AM PST 3:00PM PST.

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699 Views
9 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 10/24/2019 (Thursday) PT
  • US Sandbox Release: 10/24/2019 (Thursday) PT
  • EU Production Release: from 11/05/2019 (Tuesday) PT to 11/07/2019 (Thursday) PT
  • US Production Release: from 11/05/2019 (Tuesday) PT to 11/07/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 260 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

725 Views
2 Comments

Sandbox:     09/Nov/2019 at 19:00 Hrs until 10/Nov/2019 02:00 Hrs PT.
Production: 16/Nov/2019 at 19:00 Hrs until 17/Nov/2019 02:00 Hrs PT.

 

Following activities will be carried out during the maintenance window 

 

  1. Infrastructure security updates and patching.
  2. Infrastructure resource rebalancing and database defragmentation.
  3. Change the SFTP production IP: From 52.2.162.11  to  34.236.32.131 

IMPACT
During this window Revpro systems won`t be accessible, Please plan your work accordingly.

356 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 10/16/2019 (Wednesday) PT to 10/17/2019 (Thursday) PT
  • US Sandbox Release: from 10/16/2019 (Wednesday) PT to 10/17/2019 (Thursday) PT
  • EU Production Release: from 10/22/2019 (Tuesday) PT to 10/24/2019 (Thursday) PT
  • US Production Release: from 10/22/2019 (Tuesday) PT to 10/24/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 259 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

99 Views
0 Comments

Zuora RevPro 36.010.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

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451 Views
4 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 10/10/2019 (Thursday) PT
  • US Sandbox Release: 10/10/2019  (Thursday) PT
  • EU Production Release: from 10/15/2019 (Tuesday) PT to 10/17/2019 (Thursday) PT
  • US Production Release: from 10/15/2019 (Tuesday) PT to 10/17/2019 (Thursday)PT

 

No service disruption is expected for this release.

Release Notes for release 258 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

254 Views
1 Comment

Please be advised that we are taking a scheduled maintenance window for the following endpoints between 11:55 pm PT Friday, Oct 4th, 2019 - 10 am PT Saturday, Oct 5th, 2019.

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555 Views
4 Comments

Please be advised that we are taking a scheduled maintenance window for rest.zuora.com between 6pm PT and 10pm PT on Thursday Oct 3rd, 2019. We will be performing a routine rotation of an internal certificate which handles traffic for rest.zuora.com.

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139 Views
0 Comments

We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.18) to all 9.17 Sandbox orgs after 6 pm Pacific on Oct 3.

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418 Views
0 Comments

We are updating the SSL certificate used for the endpoints listed above from Comodo to Sectigo issued certificates.

Which endpoints does this impact?

 

  1. *.zuora.com - (<anything>*zuora.com) not already covered by existing certificates

    This means only the following endpoints will be impacted:
  • services*.zuora.com (Service Environments)
  • restservices*.zuora.com (Rest for Service Environments)
  • zconnect.zuora.com and zconnectsandbox.zuora.com (Zuora Reporting APIs)

 

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371 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 09/18/2019 (Wednesday) PT to 09/19/2019 (Thursday) PT
  • US Sandbox Release: from 09/18/2019 (Wednesday) PT to 09/19/2019 (Thursday) PT
  • EU Production Release: from 09/24/2019 (Tuesday) PT to 09/25/2019 (Wednesday) PT
  • US Production Release: from 09/24/2019 (Tuesday) PT to 09/25/2019 (Wednesday) PT

Update: 

  • EU Production Release: 09/26/2019 (Thursday) PT
  • US Production Release: 09/26/2019 (Thursday) PT

 

No service disruption is expected for this release.

Release Notes for release 257 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

356 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 09/11/2019 (Thursday) PT
  • US Sandbox Release: 09/11/2019 (Thursday) PT
  • EU Production Release: from 09/17/2019 (Tuesday) PT to 09/19/2019 (Thursday) PT
  • US Production Release: from 09/17/2019 (Tuesday) PT to 09/19/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 256 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

356 Views
1 Comment

We are updating the SSL certificate used for the following endpoints:

 

  1. na.zuora.com - All NA Production Endpoints (na.zuora.com, rest.na.zuora.com, routing.na.zuora.com, static.na.zuora.com)

We are updating the SSL certificate used for the endpoints listed above from Comodo to AWS issued certificates.

 

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124 Views
0 Comments

We have an upgrade maintenance scheduled for September 4th, 2019 from 5:00PM - 8:00PM PDT

NO IMPACT EXPECTED 

 

Impacted Region:

US API-Sandbox Environment

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461 Views
3 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/28/2019 (Wednesday) PT
  • US Sandbox Release: 08/28/2019 (Wednesday) PT
  • EU Production Release: from 09/10/2019 (Tuesday) PT to 09/12/2019 (Thursday) PT
  • US Production Release: from 09/10/2019 (Tuesday) PT to 09/12/2019 (Thursday) PT

Updated schedule:

  • EU Production Release: 09/08/2019 (Sunday) PT 
  • US Production Release: 09/09/2019 (Monday) PT

No service disruption is expected for this release.

Release Notes for release 255 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

889 Views
9 Comments

We will be pushing a Zuora for Salesforce maintenance release (Quotes 9.17) to all 9.16+ Sandbox orgs after 6 pm Pacific on August 27th.

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150 Views
0 Comments

We have an Upgrade maintenance scheduled for Monday August 26TH, 2019 FROM 4:00PM - 10:00PM PDT.
NO IMPACT EXPECTED

Impacted Region:

US Performance Test(PT1) Environment

US API-Sandbox Environment

US SLV Production Environment

We will be performing an preventative upgrade maintenance of our Storage system. We are reserving the 6 hour window for the maintenance where most time is in validation, actual work time is approximately 60 minutes without any impact. 

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0 Comments

IMPACT:

A small number of US customers who utilize Zuora’s REST API endpoints may be experiencing the following error when attempting to process POST requests:

 

Reason{code='50000000', message='Could not read JSON’}

 

SUMMARY:

Due to a change rolled out by our CDN service provider between Monday, August 12 and continuing through Friday, August 16, some customers may be experiencing failures in posting requests to our REST API endpoints. The change was implemented by the CDN to address security vulnerabilities exposed when clients send both a “content-Length” and “transfer-encoding:chunked” header. To address this issue, the CDN now drops the content of the body of the POST request when both are included.

SOLUTION:

The change necessary to address this problem is to only send the “content-length” header and not utilize the “transfer-encoding” header. 

 

While we don’t have specific guidance for all possible clients used for API integration, an example of how to make a change for MuleSoft clients is here:

https://help.mulesoft.com/s/question/0D52T00004mXV2JSAW/how-to-remove-http-header-transferencoding-o...

 

For additional information and a deep dive into the issue, including methods to test and exploit the issue, please see this blog posting:

https://portswigger.net/blog/http-desync-attacks-request-smuggling-reborn

470 Views
3 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/15/2019 (Thursday) PT
  • US Sandbox Release: 08/15/2019 (Thursday) PT
  • EU Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT
  • US Production Release: from 08/20/2019 (Tuesday) PT to 08/22/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 254 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

115 Views
0 Comments

Zuora RevPro 36.009.00 Release Notes has been published! Please check out the new features and enhancements for this version in the Release Notes.

Read more...

1352 Views
11 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: 08/08/2019 (Thursday) PT
  • US Sandbox Release: 08/08/2019 (Thursday) PT
  • EU Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT
  • US Production Release: from 08/13/2019 (Tuesday) PT to 08/15/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 253 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments. 

157 Views
0 Comments

Routine Maintenance Sandbox environments ONLY

 

From 11:00 AM to 12:00 AM PDT, 06 August 2019 EU SANDBOX
From 5:00 PM to 6:00 AM PDT, 07 August 2019 NA SANDBOX

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350 Views
2 Comments

The planned deployment schedule is as follows:

  • EU Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • US Sandbox Release: from 07/25/2019 (Thursday) PT to 07/26/2019 (Friday) PT
  • EU Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT
  • US Production Release: from 08/06/2019 (Tuesday) PT to 08/08/2019 (Thursday) PT

No service disruption is expected for this release.

Release Notes for release 252 will be published under Zuora Release Notes after Sandbox release. Release status and release notes link will be posted as this article comments.