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Zuora Support Moderator

We are updating the SSL certificate used for the following endpoints:

 

  1. na.zuora.com - All NA Production Endpoints (na.zuora.com, rest.na.zuora.com, routing.na.zuora.com, static.na.zuora.com)

We are updating the SSL certificate used for the endpoints listed above from Comodo to AWS issued certificates.

 

Action will be required on your part prior to September 20th, 2019 if your integration certificate store does not trust the appropriate new root and intermediate certificate chain (mentioned below). Please work with your technology teams to determine what actions you must take to ensure you do not experience any disruption in Zuora services.

 

When will these changes take effect on the Zuora side?

 

  • The change will occur on the schedule outlined below.
    • These changes will occur on September 20th, starting at 9PM PT and continuing until 10:00PM PT.

How will this change impact me?

 

Your integration will stop functioning if your systems do not trust the correct root and intermediate certificate. 

* Important Note: Some applications require a restart even if the trusted root store is in place in order to use the new certificate for SSL connections.

 

What action must I take?

 

If the Root and Intermediate Certificates are not trusted by your applications or libraries, you must complete the following actions before the scheduled maintenance to avoid any potential service disruption. Please work with your technology teams to determine what actions you must take to trust this CA.

 

The following guide from Amazon provides information on how to ensure that your application will be able to continue functioning properly for these endpoints while using the new ACM certificates:

 

https://aws.amazon.com/blogs/security/how-to-prepare-for-aws-move-to-its-own-certificate-authority/

 

Thank you for your support as it allows us to maintain the highest security standards at Zuora ensuring the safety of your data.

 

Best Regards,

 

Zuora Support Services & Community