P1 *IMPORTANT* PAYMENT PROCESSING SERVICE INTERRUPTION
Publication Date: April 19, 2017
To: Ingenico ePayments Merchants
From: Ingenico ePayments Merchant Services
Date/ Time Interruption start: 17:20 UTC
Impact : Redirect processing to EMEA datacenter
Status: Initial notification
Dear Valued Merchant,
Please be informed that we experienced processing interruptions on our data center in Miami, affecting all payment processing services.
To ensure minimal disruption to your business, we have redirected our processing to our data center in Amsterdam at approximately 17:20 UTC. This message will be updated as soon as we switch processing back to our data center in Miami.
This should establish normal business continuity. If you continue to experience any issues, please ensure your systems automatically pick up the DNS switch. Please execute a DNS update to establish a connection with the correct IP addresses:
The Miami Data Center IPs
PSC messages, IP range: 18.104.22.168/29
The Amsterdam Data Center IPs
PSC messages, IP range: 22.214.171.124/26
If you have any questions regarding this incident, reference INC0056264, please contact Merchant Services via firstname.lastname@example.org or call our 24x7 emergency line:
In case your telecom provider does not support Universal International Freephone Numbers (UIFN), you can dial +31 6 2040 7670.
Merchant Services, Ingenico ePayments
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