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Ingenico ePayments Merchant Services: P1 *IMPORTANT* PAYMENT PROCESSING SERVICE INTERRUPTION

Zuora Moderator

P1 *IMPORTANT* PAYMENT PROCESSING SERVICE INTERRUPTION

 

Publication Date: April 19, 2017
To: Ingenico ePayments Merchants
From: Ingenico ePayments Merchant Services
Date/ Time Interruption start: 17:20 UTC
Impact : Redirect processing to EMEA datacenter
Status: Initial notification

 

Dear Valued Merchant,

 

Please be informed that we experienced processing interruptions on our data center in Miami, affecting all payment processing services.

To ensure minimal disruption to your business, we have redirected our processing to our data center in Amsterdam at approximately 17:20 UTC. This message will be updated as soon as we switch processing back to our data center in Miami.

This should establish normal business continuity. If you continue to experience any issues, please ensure your systems automatically pick up the DNS switch. Please execute a DNS update to establish a connection with the correct IP addresses:

 

From:

The Miami Data Center IPs

https://ps.gcsip.com 46.16.252.17

https://ca.gcsip.com 46.16.252.19

https://wpc.gcsip.com 46.16.252.20

https://na.gcsip.com 46.12.252.18

PSC messages, IP range: 46.16.252.32/29

 

To:

The Amsterdam Data Center IPs

https://ps.gcsip.com 46.16.248.17

https://ca.gcsip.com 46.16.248.19

https://wpc.gcsip.com 46.16.248.20

https://eu.gcsip.com 46.16.248.18

PSC messages, IP range: 46.16.251.192/26

 

 

If you have any questions regarding this incident, reference INC0056264, please contact Merchant Services via merchantservices@ingenico.com or call our 24x7 emergency line:

 

Europe 0080042347328
USA 18553267119
Singapore 8003111027
Korea 3083110004

 

In case your telecom provider does not support Universal International Freephone Numbers (UIFN), you can dial +31 6 2040 7670.

 

Kind regards,

 

Merchant Services, Ingenico ePayments