Happy Business Starts Here

"An error occurred in the parsing of the Tax Request!The request received was: No response received"

Zuora Support

"An error occurred in the parsing of the Tax Request!The request received was: No response received"

Application : Tax App


Error : 
"An error occurred in the parsing of the Tax Request! The request received was: No response received"

Screen Shot 2020-02-03 at 10.52.31 AM.png

 

Cause : The tax vendor did not return a response so Zuora cannot make tax with it.

 

Solution : Navigate:
connect.zuora.com -> Under My Connect -> Tenants -> Go to the respective tenant where you have the tax app installed -> Launch the app -> Go to the Testing tab -> Click on the Details tab below Response Body.

 

Screen Shot 2020-02-03 at 10.56.33 AM.png


If the Details section is blank, reaching out to the tax vendor (example Vertex or Avalara) to understand why there was no response returned from them would be the best solution at this point.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √