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Payment Sync error from Netsuite to Zuora

Question: I have a payment in Netsuite which is applied to 10 invoices. When I try to sync this payment in Zuora, i get the below error.

 

Zuora Warning: Warning received from Zuora for record "AB00012345 - 20190618 000000.000": (INVALID_VALUE) Can not pay the invoice in other account.






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Zuora Support

Re: Payment Sync error from Netsuite to Zuora

Answer:

This issue usually happens when a payment is applied to the multiple invoices in the hierarchy. 

 

Unfortunately, we do not support payments across the hierarchy with Netsuite, nor do we support this in Zuora Billing. Our Product Management team has evaluated this functionality and determined that it is not a feature we will implement.

In Zuora Billing, we don't support the parent account pay for the invoice of child account, so that's why when we sync this kind of payment which is created in NetSuite to Zuora, it reports the error.

 

Workaround:

The possible workaround is manually create External Payment in Zuora, then update the Zuora Payment ID to NetSuite Payment record, and set the Integration Status to Sync Complete.






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