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[KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors
Issue: Some payments were synced to Netsuite and show up in Netsuite OK, but in Zuora the sync status is marked as "Error Applying Payment".
Sample error lines:
..NetSuite Warning: Warning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update Code: USER_ERROR Type: ERROR Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. ) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update Code: USER_ERROR Type: ERROR Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. ) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update Code: USER_ERROR Type: ERROR..."
Suggested workarounds:
1.Try clear the error record's NetSuite fields in Zuora and sync.
In the payment detail page please clear:
- Transferred to Accounting (set to "No")
- NetSuite Origin
- NetSuite Sync Date
- NetSuite Integration Status
2. Another workaround is to manually create a payment in Netsuite and link it to the one in Zuora.
Steps:
- Edit the payment and click on Zuora Sync Details tab
- Set Zuora Integration Status to "Sync Complete"
- Set Zuora ID to the ID of the Zuora Payment
Reference Number: BOOM-361
Status: Engineers are working on the fix. No ETA.
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Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors
Hello!
Do you have any updates on this error?
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Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors
Hi Tatyana,
Our engineering team is still designing, testing and implementating the best solution. We will provide more update once avaliable. Thank you for your pateince.
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Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors
Any updates on this issue?