[KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors

[gelaimr]

Issue:  Some payments were synced to Netsuite and show up in Netsuite OK, but in Zuora the sync status is marked as "Error Applying Payment".

Sample error lines:

..NetSuite Warning: Warning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR 
Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. 
) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR 
Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. 
) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR..."

Suggested workarounds:

1.Try clear the error record's NetSuite fields in Zuora and sync.

   In the payment detail page please clear:

• Transferred to Accounting (set to "No")
• NetSuite Origin
• NetSuite Sync Date
• NetSuite Integration Status

2. Another workaround is to manually create a payment in Netsuite and link it to the one in Zuora.

Steps:

• Edit the payment and click on Zuora Sync Details tab
• Set Zuora Integration Status to "Sync Complete"
• Set Zuora ID to the ID of the Zuora Payment

Reference Number: BOOM-361

Status: Engineers are working on the fix. No ETA.

[tatyana]

Hello!

Do you have any updates on this error?

[AmyLee]

Hi Tatyana,

Our engineering team is still designing, testing and implementating the best solution. We will provide more update once avaliable.  Thank you for your pateince. 

[mpastore]

Any updates on this issue?