Happy Business Starts Here

Support SME

[KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors

Issue:  Some payments were synced to Netsuite and show up in Netsuite OK, but in Zuora the sync status is marked as "Error Applying Payment".

 

Sample error lines:

..NetSuite Warning: Warning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR 
Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. 
) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR 
Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [01234567,null]. 
) nullWarning received from NetSuite for record "P-01234567": (Error Received during Netsuite Update 
Code: USER_ERROR 
Type: ERROR..."

 

Suggested workarounds:

 

1.Try clear the error record's NetSuite fields in Zuora and sync.

   In the payment detail page please clear:

  • Transferred to Accounting (set to "No")
  • NetSuite Origin
  • NetSuite Sync Date
  • NetSuite Integration Status

2. Another workaround is to manually create a payment in Netsuite and link it to the one in Zuora.

Steps:

  • Edit the payment and click on Zuora Sync Details tab
  • Set Zuora Integration Status to "Sync Complete"
  • Set Zuora ID to the ID of the Zuora Payment

 

Reference Number: BOOM-361

 

Status: Engineers are working on the fix. No ETA.

 






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

3 REPLIES 3
Valued Scholar

Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors

Hello!

 

Do you have any updates on this error?

Highlighted
Zuora Staff

Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors

Hi Tatyana,

 

 

 

Our engineering team is still designing, testing and implementating the best solution. We will provide more update once avaliable.  Thank you for your pateince. 



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Master

Re: [KNOWN ISSUE] Zuora-NetSuite Payment Sync Errors

Any updates on this issue?