An error occurred retrieving the draft tax from Vertex.

[Leo]

Question or Problem Statement:
Quote metrics is throwing error "An error occurred retrieving the draft tax from Vertex. No tax areas were found during the lookup. The address fields are inconsistent for the specified asOfDate. (Street Information=380 MADISON AVE FL 4, Street Information 2=null, Postal Code=10017-2533, City=NEWYORK, Sub Division=null, Main Division=NY, Country=USA, As Of Date=20190503)"

[Leo · Accepted solution]

Solution:

Go back to your Zuora tenant then review the Key Contact. For the above sample, we can see Postal Code=10017-2533 is wrong. Also review: https://docs.oracle.com/cd/E62114_01/oroms/pdf/5/cws_help/Vertex%20troubleshooting.htm

The postal code passed in the tax request message from CWSerenade is incorrect, or is associated with a city that does not exist in Vertex. To confirm, log onto Vertex and advance to the Tax Area Lookup Tool, then search for the shipping address that is causing the error. A message such as the following indicates that the postal code is incorrect: