Maintenance Notifications

The SSL Certificate Authority Root Certificate used by Zuora for select endpoints is expiring on May 30 3:48:38 2020 PDT. We will perform maintenance to ensure an updated certificate trust chain is in place before the date of expiration.

We plan to perform scheduled maintenance with downtime in PCE (Production Copy Environment) on Wednesday, June 3, from 6:00 PM to 8:00 PM PDT. EPCE (Enhanced Production Copy Environment) is in this maintenance scope. The base URL of the endpoints is https://servicesxxx.zuora.com/

During this maintenance window, Production Copy Environment will be unavailable.

There will be No impact to Zuora Production or Sandbox environments.

This announcement will be updated when there is new progress of the scheduled maintenance. For any questions, please contact Zuora Global Support https://support.zuora.com/

Related articles:
https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/D_Zuora_Environments
https://community.zuora.com/t5/API/REST-endpoint-base-URL-of-Production-Copy-Service-Environment/td-...

We will be performing required maintenance of the Zuora Workflows cloud database in both Sandbox and Production in all regions. During the maintenance window, there will be service disruptions where no workflows will be run and the API will be unavailable

Scheduled workflows during this period will be executed after the maintenance window ends. Please ensure you have callout retry enabled in your tenant for 5 times with intervals greater than 30 minutes to ensure all failed callouts, during this maintenance window, are retried. 

Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Production environment (https://eu.zuora.com and https://na.zuora.com) on Tuesday, June 2, 2020 from 7:00 PM TO 9:00 PM PDT.

During the maintenance window, there should be no to minimal service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

This announcement will be updated when there is new progress of the scheduled maintenance.

Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Sandbox environment (https://sandbox.eu.zuora.com and https://sandbox.na.zuora.com) on Tuesday, May 26, 2020 from 7:00 PM to 9:00 PM PDT 6:00 PM to 8:00 PM PDT.

During the maintenance window, there should not be service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

This announcement will be updated when there is new progress of the scheduled maintenance.

We have emergency maintenance in US sandbox environment scheduled for Wednesday May 20, 2020 FROM 6:00PM UNTIL 7:00PM PDT

Our datacenter provider will be conducting a maintenance activity on a secondary network circuit during the period noted. We do not expect any impact to normal traffic on our primary circuits. In addition, we have implemented a risk mitigation change to prevent traffic from being impacted by the maintenance.

We are renewing the Server SSL certificate for the endpoint rest.apisandbox.zuora.com which is expiring on 05/07/2020 06:00 AM PDT / 13:00 GMT.

We will be performing emergency maintenance to the Marketplace Apps platform on 3/4/2020 from 6:00am to 7:00am PST.  During this time select Marketplace Applications may be unavailable. This maintenance is to address a mandated update required by our services provider (Amazon Web Services).

We plan to perform a 360+ Sync service maintenance operation in our US, EU, and NA PRODUCTION Environment on February 17 between 9:00 PM - 9:30 PM PST. 

This maintenance is necessary as we need to upgrade our 360+ Sync database certificates.

During the maintenance window, 360+ Sync service will experience disruption as well as sync latency for approximately 10 minutes. Any Zuora objects modified during this time will be synced automatically after the 360+ Sync service is resumed.

The scheduled maintenance has completed.

EMERGENCY MAINTENANCE for {www,rest,static}.zuora.com @ 6pm PT- 8pm PT Thursday 1/16/20