Maintenance Notifications

Zuora Marketplace Apps maintenance Monday August 24, 2020 6:00 AM to 7:00 AM PDT

This is a notice that we will be taking a maintenance window on Friday, August 14, 2020, for the Performance Test Environment environment.

Timeline for this maintenance is 4:00 PM - 6:00 PM PDT

We plan to perform a 360+ Sync service maintenance operation in our US and EU production environments on August 14 between 7:00 PM - 8:00 PM PDT.

This maintenance is necessary as we need to upgrade our 360+ Sync database availability zone settings.

During the maintenance window, US and EU production tenants 360+ Sync service will experience sync latency for approximately 1 hour. Any Zuora objects modified during this time will be synced automatically after we resume operation.

This announcement will be updated when there is new progress of the scheduled maintenance.

Related article

https://knowledgecenter.zuora.com/CPQ/E_Zuora_360/X_Data_Connect_Overview

https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/Zuora_Data_Centers

What is this change?  

At Zuora, our customers trust is our #1 value, and we take the protection of our customers' data very seriously. To maintain the highest security standards and promote the protection of your data, we occasionally need to make security improvements and deprecate older SSL and encryption protocols. To maintain alignment with industry standard best practices and comply with PCI DSS requirements, Zuora will disable the use of TLS 1.1 for inbound connections to Zuora as well outbound callouts from Zuora.

Phase 1 - Zuora Billing API Sandbox and all NON production Zuora Billing environments

On Monday October 26, 2020 from 8 AM PST - 1 PM PST, we will begin to enforce TLS 1.2 protocol only and disable TLS 1.1 connections

Phase 2 - Zuora Billing - All Production environments

On Saturday November 14 2020 from 4 PM PST - 9 PM PST, we will begin to enforce TLS 1.2 protocol only and disable TLS 1.1 connections. 

This is a notification that there will be a maintenance to rotate SSL certificates for the following endpoints on Thursday August 20th between 5:00pm and 7:00pm PT

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive.  Our maintenance services are designed to protect your Zuora software environment(s) running in sandbox, and prevent downtime resulting from faulty or failing systems.

This is notice that we will be taking a maintenance window on Monday July 27, 2020 for sandbox systems in multiple locations. 

Timeline for each datacenter

EU Cloud Sandbox: 4PM - 6PM PDT

US Hosted Sandbox: 7PM - 9PM PDT

US ePCE Cloud Sandbox: 7PM - 9PM PDT

US Cloud Sandbox: 7PM - 9PM PDT

Please refer to the outline below for areas impacted.

Maintenance actions :

#1

Datacenter(s) impacted and Timelines:

US Hosted - Sandbox, July 27, 2020 7pm to 9pm PDT

US Cloud  -  Sandbox, July 27, 2020 7pm to 9pm PDT

US ePCE Cloud - Sandbox, July 27, 2020 7pm to 9pm PDT

EU Cloud  -  Sandbox, July 27, 2020 4pm to 6pm PDT 

(Note: EU Cloud maintenance time conversion in CET is July 28, 2020 1am to 3am CET)

Impact:

During the two hour maintenance window, the following Zuora UI functions / areas will be in “read-only” mode.  Users will not be able to make updates to settings in these areas for the duration of the maintenance window:

Settings > Administration > Manage Users (including “oAuth Client”)

Settings > Administration > Manage User Roles (including “Allowable Login IP Ranges”)

Settings > Administration > Manage Tenant Profile

Settings > Administration >  Security Policies

Note: Ability to generate oAuth Bearer token will NOT be impacted.

During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows, however additional downtime is not anticipated.

A maintenance status message will be posted to this thread upon completion of the activity.

This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.  

Timeline for each datacenter 
EU Cloud: 4PM - 6PM PDT 
US Hosted: 7PM - 9PM PDT 
US Cloud: 7PM - 9PM PDT

Zuora is reserving the following dates for potential production maintenance for the remainder of calendar year 2020 for all Zuora production environment(s).


Quarterly maintenance schedule for 2nd half of 2020 (Zuora Billing)

Q3: Saturday August 8, 2020
Q4: Saturday November 14, 2020 

SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED SANDBOX ENVIRONMENT Thursday June 25th, 2020 19:00 PDT

Maintenance Window: 19:00 PDT - 21:00 PDT on Thursday, June 11th, 2020

Environment Affected: US Hosted Sandbox Environment

This is a notice that we will be performing upgrade maintenance on our network Load Balancers on June 11th starting at 19:00 PDT. During the maintenance window, a brief service disruption will occur for PDF file generation service. We are reserving the 2-hour window where most time is in validation, actual work time is approximately 30 minutes so we expect the total impact time to be considerably less than the window.

Potentially Impacted service: PDF File Generation

A maintenance status message will be posted to this thread at the start of and upon completion of the activity.

The SSL Certificate Authority Root Certificate used by Zuora for select endpoints is expiring on May 30 3:48:38 2020 PDT. We will perform maintenance to ensure an updated certificate trust chain is in place before the date of expiration.

We plan to perform scheduled maintenance with downtime in PCE (Production Copy Environment) on Wednesday, June 3, from 6:00 PM to 8:00 PM PDT. EPCE (Enhanced Production Copy Environment) is in this maintenance scope. The base URL of the endpoints is https://servicesxxx.zuora.com/

During this maintenance window, Production Copy Environment will be unavailable.

There will be No impact to Zuora Production or Sandbox environments.

This announcement will be updated when there is new progress of the scheduled maintenance. For any questions, please contact Zuora Global Support https://support.zuora.com/

Related articles:
https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/D_Zuora_Environments
https://community.zuora.com/t5/API/REST-endpoint-base-URL-of-Production-Copy-Service-Environment/td-...

We will be performing required maintenance of the Zuora Workflows cloud database in both Sandbox and Production in all regions. During the maintenance window, there will be service disruptions where no workflows will be run and the API will be unavailable

Scheduled workflows during this period will be executed after the maintenance window ends. Please ensure you have callout retry enabled in your tenant for 5 times with intervals greater than 30 minutes to ensure all failed callouts, during this maintenance window, are retried. 

Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Production environment (https://eu.zuora.com and https://na.zuora.com) on Tuesday, June 2, 2020 from 7:00 PM TO 9:00 PM PDT.

During the maintenance window, there should be no to minimal service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

This announcement will be updated when there is new progress of the scheduled maintenance.

Updated on 5/21 - We will be performing maintenance of our network load balancers in EU and NA Sandbox environment (https://sandbox.eu.zuora.com and https://sandbox.na.zuora.com) on Tuesday, May 26, 2020 from 7:00 PM to 9:00 PM PDT 6:00 PM to 8:00 PM PDT.

During the maintenance window, there should not be service disruptions. If you meet any issue, please contact Zuora Global Support via http://support.zuora.com

This announcement will be updated when there is new progress of the scheduled maintenance.

We have emergency maintenance in US sandbox environment scheduled for Wednesday May 20, 2020 FROM 6:00PM UNTIL 7:00PM PDT

Our datacenter provider will be conducting a maintenance activity on a secondary network circuit during the period noted. We do not expect any impact to normal traffic on our primary circuits. In addition, we have implemented a risk mitigation change to prevent traffic from being impacted by the maintenance.

We are renewing the Server SSL certificate for the endpoint rest.apisandbox.zuora.com which is expiring on 05/07/2020 06:00 AM PDT / 13:00 GMT.

We will be performing emergency maintenance to the Marketplace Apps platform on 3/4/2020 from 6:00am to 7:00am PST.  During this time select Marketplace Applications may be unavailable. This maintenance is to address a mandated update required by our services provider (Amazon Web Services).

We plan to perform a 360+ Sync service maintenance operation in our US, EU, and NA PRODUCTION Environment on February 17 between 9:00 PM - 9:30 PM PST. 

This maintenance is necessary as we need to upgrade our 360+ Sync database certificates.

During the maintenance window, 360+ Sync service will experience disruption as well as sync latency for approximately 10 minutes. Any Zuora objects modified during this time will be synced automatically after the 360+ Sync service is resumed.

The scheduled maintenance has completed.

EMERGENCY MAINTENANCE for {www,rest,static}.zuora.com @ 6pm PT- 8pm PT Thursday 1/16/20

Please be advised that we are updating following endpoints between 9:00pm - 11:59pm PT Friday, Dec 27th, 2019.

apisandbox-api.zuora.com.

apisandbox.zuora.com.

apisandboxstatic.zuora.com.

pt1-api.zuora.com.

pt1.zuora.com.

pt1static.zuora.com.

These new certificate for these endpoints will be signed with the same root(s)/intermediate(s) as the current certificate. As such, no action should be required.

We will be performing a scheduled maintenance downtime of the Performance Test (PT1) environment starting on Thur, Dec 19, 2019, at 9am PT and ending on Fri, Dec 20, at 9pm. During this maintenance window the PT1 environment will be unavailable to accommodate a physical data center move.

In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Saturday, November 23 2019 from 9:00PM PST to Sunday, November 24 1:00AM PST.

In order to increase network capacity, security, and reliability we will be conducting a network maintenance in our US Production and Sandbox datacenter on Sunday, November 17, 2019 from 11:00AM PST 3:00PM PST.

Please be advised that we are taking a scheduled maintenance window for the following endpoints between 11:55 pm PT Friday, Oct 4th, 2019 - 10 am PT Saturday, Oct 5th, 2019.