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Maintenance Notifications

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scottb
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Maintenance Window

23/Apr/2021 8:00PM PDT to 8:15PM PDT

 

Environment(s) Affected:
US Hosted - API Sandbox


Description:

We are going to perform necessary maintenance on network infrastructure. Customers could encounter brief network disruption lasting up to 10 mins during this maintenance window resulting in errors/failures on their Authentication calls, API Calls, and/or UI errors for sandbox environments.

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  • Announcement
scottb
360 Views
2 Comments

Zuora Billing Emergency maintenance window from 6pm to 8pm PDT this Friday March 19, 2021.

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  • Announcement
scottb
307 Views
5 Comments

Zuora will be performing maintenance in our Performance Test Environements (PT1) in Early April, 2021.  Specific dates and time will be announced shortly.


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  • Announcement
Manojna
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0 Comments

This is a notice that we will be taking a maintenance window on Friday February 26, 2021 for the Zuora Performance Test Environments: 5PM - 7PM PT

During the above window, we will be performing upgrades on our edge routers. Traffic will be shifted accordingly during the upgrade process.

We expect intermittent degraded redundancy, but minimal impact as traffic will continue to flow across fully redundant routers.

  • Announcement
Yoshihisa
402 Views
3 Comments

We will be conducting emergency maintenance for Zuora Billing, US Hosted datacenter: 12AM PST (Sunday 21 February) - 12:30AM PST (Sunday 21 February).

 

Impact:
We anticipate Zuora Billing API and UI instability and unavailability during the stated window while we conduct an emergency maintenance to our systems.

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  • Announcement
JohnByrnes
580 Views
4 Comments

Zuora has changed the Knowledge Center documentation to reflect new guidance on the recommended API URLs to connect your Salesforce Org to Zuora within your "Zuora Config" > "Zuora Connection Settings"

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Screen Shot 2021-02-05 at 10.16.36 AM.png
  • Announcement
scottb
1022 Views
6 Comments

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.



 

This notice is to confirm impact for our maintenance windows for the following dates:

February 13-14, 2021 (Zuora Revenue)

February 20-21, 2021 (Zuora Billing)

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  • Announcement
scottb
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In early February, 2021 - Zuora is introducing new tenant-level rate limits across our platform on all Zuora Billing API, UI and Authentication requests.

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  • Announcement
scottb
540 Views
1 Comment

 

We are renewing the SSL Server certificate for select US Hosted Production datacenter endpoints which are expiring on 13-Jan-2021 11:59:59 PM GMT (12-Jan-2021 3:59:59 PM PST)

 

Which endpoints does this impact?

api.zuora.com
rest.zuora.com
static.zuora.com
www.zuora.com

 

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  • Announcement
HungDo
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This is a notice that we will be taking a maintenance window on Wednesday January 6, 2021 for the Zuora Performance Test Environments: 5PM - 7PM PT
During the above window, we will be performing maintenance on our network routes for this environment. Traffic will be shifted to a new route. We expect minimal impact as any sessions should re-establish across the new path once it has been enabled.

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  • Announcement
scottb
769 Views
2 Comments

Zuora is reserving the following dates for potential production maintenance for the calendar year 2021 for all Zuora production environment(s).

 


Quarterly maintenance schedule for 2021

 

Q1: Saturday February 13, 2021 (Zuora Revenue)

Q1: Saturday February 20, 2021 (Zuora Billing)

Q2: Saturday May 15, 2021 (Zuora Billing & Revenue)
Q3: Saturday August 21, 2021 (Zuora Billing & Revenue)
Q4: Saturday November 13, 2021 (Zuora Billing & Revenue)

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  • Announcement
HungDo
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0 Comments

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s), and prevent downtime resulting from faulty or failing systems.

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  • Announcement
Zuora-Community
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On January 31st 2021, all legacy cards in Zuora Analytics will be retired and removed. If you are currently using legacy cards that you wish to keep after that date, you will need to move those cards to datasets before that time.

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  • Announcement
Zuora-Community
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Zuora announces the end-of-life of Zuora Insights in production and sandbox environments. 

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  • Announcement
weiwei
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SYSTEM MAINTENANCE - ZUORA BILLING SANDBOX ENVIRONMENTS - Saturday November 7, 2020, 6pm - 7pm PT

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  • Announcement
scottb
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7 Comments

This is notice that we will be taking a maintenance window on Saturday November 14, 2020 for production systems in multiple locations. 

 

Timeline for each datacenter/area

EU Cloud: 4PM - 6PM PST

US Hosted: 7PM - 9PM PST

US Cloud: 7PM - 9PM PST
Marketplace Applications: 7PM - 9PM PST

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  • Announcement
Zuora-Community
1328 Views
1 Comment

Zuora is excited to have launched Central Sandbox in June 2020.  Central Sandbox provides a truly multi-tenant test environment that copies production data for your testing needs.

 

Central Sandbox is a Non-Production Tenant and includes the functionality of the Production Copy, enhanced Production Copy, and Performance Test environments. We will be maintaining your existing Production Copy, enhanced Production Copy, and Performance Test environments, until October 31, 2021.

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  • Announcement
weiwei
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0 Comments

We are removing an unused Server SSL certificate for the endpoint sandbox.na.zuora.com which is expiring on 09/27/2020 4:59 PM PDT / 11:59 GMT.

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  • Announcement
weiwei
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0 Comments

Zuora Marketplace Apps maintenance Monday August 24, 2020 6:00 AM to 7:00 AM PDT

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  • Announcement
Aslam
591 Views
1 Comment

This is a notice that we will be taking a maintenance window on Friday, August 14, 2020, for the Performance Test Environment environment.

 

Timeline for this maintenance is 4:00 PM - 6:00 PM PDT

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  • Announcement
scottb
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0 Comments

Due to an emergency maintenance from one of our Internet Service Providers, we will be making a configuration change to ensure that our customers will not be impacted. This change is not expected to cause any loss of service and will not require a rollback procedure in the future. The Maintenance will take place promptly on Tuesday August 11, 2020 between 7:00PM PT to 8:00PM PT.

We do not anticipate any impact to our services and will continue to closely monitor this change for any unexpected issues.

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  • Announcement
Yong
931 Views
2 Comments

We plan to perform a 360+ Sync service maintenance operation in our US and EU production environments on August 14 between 7:00 PM - 8:00 PM PDT.


This maintenance is necessary as we need to upgrade our 360+ Sync database availability zone settings.

 

During the maintenance window, US and EU production tenants 360+ Sync service will experience sync latency for approximately 1 hour. Any Zuora objects modified during this time will be synced automatically after we resume operation.

 

This announcement will be updated when there is new progress of the scheduled maintenance.

 

Related article

https://knowledgecenter.zuora.com/CPQ/E_Zuora_360/X_Data_Connect_Overview

https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/Zuora_Data_Centers

  • Announcement
scottb
1478 Views
1 Comment

What is this change?  

At Zuora, our customers trust is our #1 value, and we take the protection of our customers' data very seriously. To maintain the highest security standards and promote the protection of your data, we occasionally need to make security improvements and deprecate older SSL and encryption protocols. To maintain alignment with industry standard best practices and comply with PCI DSS requirements, Zuora will disable the use of TLS 1.1 for inbound connections to Zuora as well outbound callouts from Zuora.

Phase 1 - Zuora Billing API Sandbox and all NON production Zuora Billing environments

On Monday October 26, 2020 from 8 AM PST - 1 PM PST, we will begin to enforce TLS 1.2 protocol only and disable TLS 1.1 connections

 

Phase 2 - Zuora Billing - All Production environments

On Saturday November 14 2020 from 4 PM PST - 9 PM PST, we will begin to enforce TLS 1.2 protocol only and disable TLS 1.1 connections. 

 

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  • Announcement
Aslam
1285 Views
3 Comments

This is a notification that there will be a maintenance to rotate SSL certificates for the following endpoints on Thursday August 20th between 5:00pm and 7:00pm PT

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  • Announcement
StevenW
1078 Views
2 Comments

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive.  Our maintenance services are designed to protect your Zuora software environment(s) running in sandbox, and prevent downtime resulting from faulty or failing systems.

 

 

 

This is notice that we will be taking a maintenance window on Monday July 27, 2020 for sandbox systems in multiple locations. 

 

Timeline for each datacenter

EU Cloud Sandbox: 4PM - 6PM PDT

US Hosted Sandbox: 7PM - 9PM PDT

US ePCE Cloud Sandbox: 7PM - 9PM PDT

US Cloud Sandbox: 7PM - 9PM PDT

 

Please refer to the outline below for areas impacted.



Maintenance actions :

 

#1

 

Datacenter(s) impacted and Timelines:

US Hosted - Sandbox, July 27, 2020 7pm to 9pm PDT

US Cloud  -  Sandbox, July 27, 2020 7pm to 9pm PDT

US ePCE Cloud - Sandbox, July 27, 2020 7pm to 9pm PDT

EU Cloud  -  Sandbox, July 27, 2020 4pm to 6pm PDT 

 

(Note: EU Cloud maintenance time conversion in CET is July 28, 2020 1am to 3am CET)



Impact:

 

During the two hour maintenance window, the following Zuora UI functions / areas will be in “read-only” mode.  Users will not be able to make updates to settings in these areas for the duration of the maintenance window:

 

Settings > Administration > Manage Users (including “oAuth Client”)

Settings > Administration > Manage User Roles (including “Allowable Login IP Ranges”)

Settings > Administration > Manage Tenant Profile

Settings > Administration >  Security Policies

 

 

Note: Ability to generate oAuth Bearer token will NOT be impacted.

 

During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows, however additional downtime is not anticipated.

 

A maintenance status message will be posted to this thread upon completion of the activity.

  • Announcement
scottb
2411 Views
3 Comments

This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.  

Timeline for each datacenter 
EU Cloud: 4PM - 6PM PDT 
US Hosted: 7PM - 9PM PDT 
US Cloud: 7PM - 9PM PDT

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  • Announcement
scottb
1162 Views
2 Comments

Zuora is reserving the following dates for potential production maintenance for the remainder of calendar year 2020 for all Zuora production environment(s).


Quarterly maintenance schedule for 2nd half of 2020 (Zuora Billing)

Q3: Saturday August 8, 2020
Q4: Saturday November 14, 2020 

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  • Announcement
weiwei
615 Views
0 Comments

SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED PRODUCTION ENVIRONMENT Saturday July 25th, 2020 19:00

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  • Announcement
VishG
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0 Comments

SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED SANDBOX ENVIRONMENT Thursday June 25th, 2020 19:00 PDT

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  • Announcement
Rossi
635 Views
1 Comment

Maintenance Window: 19:00 PDT - 21:00 PDT on Thursday, June 11th, 2020


Environment Affected: US Hosted Sandbox Environment

This is a notice that we will be performing upgrade maintenance on our network Load Balancers on June 11th starting at 19:00 PDT. During the maintenance window, a brief service disruption will occur for PDF file generation service. We are reserving the 2-hour window where most time is in validation, actual work time is approximately 30 minutes so we expect the total impact time to be considerably less than the window.


Potentially Impacted service: PDF File Generation

A maintenance status message will be posted to this thread at the start of and upon completion of the activity.

  • Announcement