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Re: SYSTEM MAINTENANCE - ZUORA REVENUE & BILLING PRODUCTION SYSTEMS - February 13 & 20, 2021

scottb
Zuora Staff

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.



 

This notice is to confirm impact and dates for our upcoming maintenance windows:

February 13-14, 2021 (Zuora Revenue)

Service, Datacenter(s) impacted and Timelines:
Zuora Revenue, All Environments: 7PM PST (Saturday 13 February) - 1AM PST (Sunday 14 February)

Impact:

During the maintenance window, Zuora Revenue systems will be unavailable while we conduct necessary maintenance to those systems

 

 

 

February 20-21, 2021 (Zuora Billing)

Service, Datacenter(s) impacted and Timelines:
Zuora Billing, EU Cloud datacenter: 4PM PST (Saturday 20 February) - 6PM PST (Saturday 20 February)

Impact:
Zuora Billing API and UI instability and unavailability for the first 30 minutes of the stated window while we conduct necessary maintenance to our systems. 
Service, Datacenter(s) impacted and Timelines:
Zuora Billing, US Hosted datacenter: 7PM PST (Saturday 20 February) - 9PM PST (Saturday 20 February)

Impact:
Zuora Billing API and UI, we will be conducting necessary maintenance to our systems.  During the full 2-hour window, we anticipate no intended impact to our systems, however users should expect the potential for elevated risk to API stability and availability during this timeframe.
Service, Datacenter(s) impacted and Timelines:
Zuora Marketplace Applications: 7PM PST (Saturday 20 February) - 9PM PST (Saturday 20 February)

Impact:
During the maintenance window, ALL Marketplace applications will be unavailable during the cited window while we perform necessary maintenance.   Please note that Zuora Workflow will not be impacted.

 Service, Datacenter(s) impacted and Timelines:
Zuora Billing, Americas Cloud datacenter: 12AM PST (Sunday 21 February) - 2AM PST (Sunday 21 February)

Impact:
Zuora Billing API and UI instability and unavailability for the first 30 minutes of the stated window while we conduct necessary maintenance to our systems. 

 


During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows.  Potential service disruptions should be anticipated even though they are not expected.   Customers wishing to further limit impact may elect to disable Zuora API and UIs access for the duration of the declared maintenance window.

 

A maintenance status message will be posted to this thread at the start of and upon completion of the activity.

 

How can I tell which data-center we use?

 

API or UI Endpoint Datacenter

US Hosted: www.zuora.com, api.zuora.com, rest.zuora.com 

US Cloud: *na.zuora.com 

EU Cloud: *eu.zuora.com 

6 Comments
scottb
Zuora Staff

Greetings 

Here are the Marketplace apps that will be impacted by the February 20, 2021 maintenance window. 

Lockbox
CPR
APM
Notes
Collections Window
Payment Plans
Disputes
Statement Generator


Apps not on the above list will not be impacted but may be subject to elevated risk as maintenance is conducted.

Thank you!

scottb
Zuora Staff

EU Cloud maintenance has been completed and validated as scheduled

Yoshihisa
Zuora Support

The maintenance for US Hosted datacenter and Zuora Marketplace Applications were started a few mins ago.
We will update again once they are completed.

Yoshihisa
Zuora Support

The maintenance for US Hosted datacenter and Zuora Marketplace Applications have been completed and validated as scheduled.

Yoshihisa
Zuora Support

The maintenance for Americas Cloud datacenter was started as scheduled.
We will update again once it is completed.

Yoshihisa
Zuora Support

The maintenance for Americas Cloud datacenter has been completed and validated as scheduled.