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SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

Zuora Staff

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive.  Our maintenance services are designed to protect your Zuora software environment(s) running in production, and prevent downtime resulting from faulty or failing systems.

 

This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations. 

Timeline for each datacenter
EU Cloud: 4PM - 6PM PDT
US Hosted: 7PM - 9PM PDT
US Cloud: 7PM - 9PM PDT

Please refer to the outline below for areas impacted.


Maintenance actions :


#1
Datacenter(s) impacted and Timelines:
US Hosted - Production - August 8, 2020 7pm to 9pm PDT


Impact:

During the maintenance window, we anticipate up to 10 minutes of service disruption will occur for ALL Zuora Billing API and UI traffic for US Hosted Production center only.  We are reserving the 2 hour window where most of the time will be spent with validation, actual work time is approximately 30 minutes with the total impact time to be considerably less than the window announced.


#2

Datacenter(s) impacted and Timelines:
US Hosted - Production, August 8, 2020 7pm to 9pm PDT

US Cloud  -  Production, August 8, 2020 7pm to 9pm PDT
EU Cloud  -  Production, August 8, 2020 4pm to 6pm PDT 

(Note: EU Cloud maintenance time conversion in CET is Aug 9, 2020 1am to 3am CET)


Impact:

During the two hour maintenance window, the following Zuora UI functions / areas will be in “read-only” mode.  Users will not be able to make updates to settings in these areas for the duration of the maintenance window:

  • Settings > Administration > Manage Users (including “oAuth Client”)
  • Settings > Administration > Manage User Roles (including “Allowable Login IP Ranges”)
  • Settings > Administration > Manage Tenant Profile
  • Settings > Administration >  Security Policies

 

Note: Ability to generate oAuth Bearer token will NOT be impacted.

During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows, however additional downtime is not anticipated.

A maintenance status message will be posted to this thread at the start of and upon completion of the activity.


How can I tell which data-center we use?

 

API or UI Endpoint Datacenter

www.zuora.com  US Hosted

rest.zuora.com US Hosted
*na.zuora.com  US Cloud

*eu.zuora.com  EU Cloud

3 Comments
Zuora Staff

Our published maintenance windows outlined in this article will commence later today promptly as scheduled. 

EU Cloud  -  Production, August 8, 2020 4pm to 6pm PDT 

US Hosted & US Cloud - Production, August 8, 2020 7pm to 9pm PDT


Updates will be provided when each maintenance windows end, or if there is additional information to share.  

Zuora Staff

Zuora Billing - EU Cloud maintenance has been completed and verified sucessfully.  

Zuora Support

Zuora Billing - US Hosted & US Cloud maintenance has been completed and verified successfully.