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Zuora Support

Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive.  Our maintenance services are designed to protect your Zuora software environment(s) running in sandbox, and prevent downtime resulting from faulty or failing systems.




This is notice that we will be taking a maintenance window on Monday July 27, 2020 for sandbox systems in multiple locations. 


Timeline for each datacenter

EU Cloud Sandbox: 4PM - 6PM PDT

US Hosted Sandbox: 7PM - 9PM PDT

US ePCE Cloud Sandbox: 7PM - 9PM PDT

US Cloud Sandbox: 7PM - 9PM PDT


Please refer to the outline below for areas impacted.

Maintenance actions :




Datacenter(s) impacted and Timelines:

US Hosted - Sandbox, July 27, 2020 7pm to 9pm PDT

US Cloud  -  Sandbox, July 27, 2020 7pm to 9pm PDT

US ePCE Cloud - Sandbox, July 27, 2020 7pm to 9pm PDT

EU Cloud  -  Sandbox, July 27, 2020 4pm to 6pm PDT 


(Note: EU Cloud maintenance time conversion in CET is July 28, 2020 1am to 3am CET)



During the two hour maintenance window, the following Zuora UI functions / areas will be in “read-only” mode.  Users will not be able to make updates to settings in these areas for the duration of the maintenance window:


Settings > Administration > Manage Users (including “oAuth Client”)

Settings > Administration > Manage User Roles (including “Allowable Login IP Ranges”)

Settings > Administration > Manage Tenant Profile

Settings > Administration >  Security Policies



Note: Ability to generate oAuth Bearer token will NOT be impacted.


During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows, however additional downtime is not anticipated.


A maintenance status message will be posted to this thread upon completion of the activity.

Zuora Support

Maintenance on EU Cloud Sandbox is completed.

Zuora Support

Maintenance on US Hosted Sandbox, US ePCE Cloud Sandbox, US Cloud Sandbox have been completed.