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Emergency Maintenance – Saturday, February 10th, 2018 from 4:00pm until 8:00pm PDT

Zuora Documentation

We have emergency maintenance scheduled for Saturday, February 10th, 2018 from 4:00pm until 8:00pm PDT


Impacted Region: US Production Environment


We will be performing an urgent preventative maintenance of our Storage system. We are reserving the 4 hour window where most time is in validation, actual work time is approximately 30 minutes so we expect the downtime to be considerably less than our window.


Impacted services:

  • Salesforce PDF/Word Quote Generation
  • PDF/Word Invoice Billing
AQuA files and processing

  • Export API files and processing

  • queryMore

All other batch processing will be queued (delayed) for the duration of the maintenance and will resume processing once complete.


When the maintenance is complete, we will update our trust site (http://trust.zuora.com).


What are all the batch processing?. Is bill run is batch processing and if we schedule Bill run at 4:00 PM PDT is it Delayed?.

Support SME

Yes @ppraveenreddy04 I'm afraid so - if you schedule a Bill Run at 4pm PST, it will get delayed.


Just to confirm, real-time processing of invoice posting and payment processing won't be impacted, correct?

Zuora Staff

Batch payment processing may be delayed until the maintenance is complete, any "immediate" collect/invoice call (as long as it doesn't involve PDF generation) should be ok. Other connected batch processing such as Callouts or Email will also be delayed.


Everything else should be fine.


Thanks.  If a PDF is generated by default on "immediate" collect/invoice call, does that meant he invoice won't post successfully during this maintenance.