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Why could not find the invoice from journal entry?



Why I couldn't find the invoice from the journal entry? How to locate the specific invoice from journal entry?



Please make sure the creation date of the JR is later than the invoice's creation date. If not, please perform a new journal run to include the latest generated invoices. Or cancel the current JR to generate a completely new one.


1. Find the creation date of the invoice (such as 03/20/2019) and invoice date (such as 10/01/2019).

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2. Find the corresponding JR (journal run), whose target date covers the invoice date, (such as 10/01/2019 - 10/31/2019) and the "Executed On"/creation date, (such as 04/15/2019 03:34:01). There may be several JRs in each accounting period, please check each of them.

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3. Make sure the creation date of JR is later than the invoice's creation date.

If the creation date of the invoice is later than JR's, this invoice won't be reflected in JR and journal entry, as the invoice hasn't been created yet. Then please perform a new JR to include the newly generated invoice. Usually, this happens after the accounting period was re-opened.

  Screen Shot 2019-11-05 at 10.43.07.png 

4. Find the "Invoice Item" under "Transaction Types included", then download the corresponding JE details to locate the invoice.

 Screen Shot 2019-11-05 at 10.44.34.png


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