Engineering Blog

Zuora’s engineering team is excited to share Notes from the Lab, where we talk about new functionality and improvements that will enhance the customer experience.

The answer will surprise you. Over the last few years I have analyzed churn at more than 50 companies, in my roles as Chief Data Scientist at Zuora. What I have found is the way to stop churn with data science doesn’t involve using the latest AI technology... What works best is a return to a traditional notion of “science”: test some hypotheses about subscribers and churn and then communicate the results to the people who actually prevent churn: product and content creators, marketers and customer representatives.

Hello, I’m Ruibin Wu, and I’m a Senior QA Engineer at Zuora. This blog post describes how we implemented a Serverless Application called Periscope to track the microservices deployments by using AWS API Gateway and AWS Lambda function.

Hello! We are Rajesh Dharmalingam, Gary Forrest and Steven Kane, members of Zuora's Infrastructure Engineering Team.  In this blog post, we describe a development environment framework that we are building that will increase developer velocity and agility for teams building and testing microservices.

Hi, I’m Lu and I’m a Senior Software Engineer on the Platform Engineering team at Zuora. My blog post explains in detail how we investigated a Kafka related performance issue with the hopes of sharing our experience and some of the tools we used. In particular, this blog deep dives into CPU behavior related to Kafka’s __consumer_offsets internal topic.

Hi, I’m Karol Chudy, an Engineering Manager in Zuora’s Strategic Solutions group. This blog post is Part 1 of a multi-part series detailing the technical journey Zuora Connect underwent from a minimum viable product (MVP) monolithic application to a PaaS product that services thousands of micro-services.

Hello, we’re Azucena Araujo and Amit Doshi, QA Engineers on the Analytics and Zuora for Salesforce teams respectively at Zuora. Our blog post provides an introduction to Ghost Inspector, the UI Automation tool we are currently working with.

Hi, I'm Leo Liu and I'm a principal engineer at Zuora. In this article, I'll briefly describe how we implemented Microservices architecture in the front-end at Zuora.

I’m Alex Elent, and I’m a DevOps Engineer on Zuora’s Infrastructure Engineering team.  In this blog post, I describe how we implemented CI for our microservice teams at Zuora.

Hi, I'm Levon Stepanian and I run Zuora Engineering's Finance, Planning and Optimization program. In this article, I'll describe how one of our engineering teams built a Continuous Integration framework using AWS Spot Instances.

Hi, we are Xinxin Wang and Jackie Liu, members of the Engineering team at Zuora. In this article, we will describe the Registry Service; a software service that acts as the primary means for everyone at Zuora to discover and learn about Zuora's microservices.

Hello, my name is Bibek Galera, and I’m the head of Infrastructure Security at Zuora.  In this engineering blog post,  I want to discuss some security features that come with an AWS Subscription at little to no cost, but help enhance an organization’s security posture significantly.

Hi, my name is Kang Ao, and I’m a software engineer at Zuora. I wrote this blog post with Weijie Qu, also a software engineer at Zuora. In it we discuss how we ended up selecting AWS Aurora as our database for our microservice.

I’m Qiang Wang, a software developer at Zuora. This blog post describes how we implemented a custom event service, as part of our Reinvent journey towards a microservice based architecture.

Hello, I’m Jeff Feldstein, and in this post, I’d like to share some updates to our MachZ infrastructure stack including how we leveraged specific AWS instance types to scale at Zuora.

I am Weijie Qu, a senior engineer on the Zuora Core Product Team. In this blog post, I outline our EarlyBird microservice template which has helped accelerate and streamline microservice development at Zuora.

I’m Chunlei Wang, and I’m a technical writer on Zuora’s API Reference project. My blog post digs into the technology behind the API Reference and the challenges involved in deploying it, involving the efforts of many different teams within Zuora.

Hi, I’m Brent Cromley, Jr. and I’m the SVP of Engineering at Zuora.  I’d like to share with you some details surrounding our "Reivent" strategic initiative.  This is our transformation from a monolithic architecture to microservices.

My name is Pushkala Pattabhiraman, a Zuora Engineer with the Insights team, and I’d like to share the details of a nifty solution we came up using components of our existing tech and IT stack that allowed us to implement standardized access to our customer’s data on the Zuora platform and helped our Global Support organization scale.

I’m Scott Ellis, and I’m a technical lead on Zuora’s API Proxy project. In this blog post, I'll describe our API Proxy, which quickly allowed us to create API parity between SOAP and REST for our customers.

Hello! I’m Eric Neto, Engineering Manager on the Zuora for Salesforce Team. We manage a set of products built on the Force.com platform to integrate the awesome CRM functionality of Salesforce with the awesome Subscription Management capabilities of Zuora. Our goal is to provide the best possible front office experience that enables users to get the most out of their Zuora integration.

Hi, I’m Sasha Vasilevskiy, an Engineering Director on the Zuora Platform Team. In this blog post I descibe how the engineering teams at Zuora implement fast while dealing with the microservice inter-dependencies.

Hi. I'm Marcelo Rinesi, Data Scientist for the Insights team. Insights is a fantastic visualization and analysis tool that combines Zuora data with data from external sources, such as Salesforce and customers' own applications. Unfortunately, you cannot really see the power of Insights until you've plugged data into it, and customers want to see what it does before doing that. This post is about how we solved this chicken-and-egg problem by creating our own customer simulator.

See the engineering and product teams sporting their hoodies.

Hi, we are the Zuora Build Services Team, and one of the problems that we are working on solving is how to make push button production deployments a reality at Zuora.

Hi I'm Liangqi Wang, Sr. Software Engineer on Zuora's Platform Team.  I'm going to dive into the mechanics of how we've implemented real-time data sync across multiple cloud platforms.  Hope you enjoy!

I’m Dmitri Medvedev, a software engineer on Zuora’s Reporting team and here’s a blog post describing the interrnals of ZOQL joins, which are typically hidden from our end-users.

How I designed the Subscription Economy Index holds some lessons for making a concise and powerful metric in this age of information overload.

I'm Jeff Feldstein, a Principal Software Engineer with the Technical Operations organization at Zuora. Over the course of 4+ years with Zuora, I've worn many different hats, but common to all of my roles, is my love for delivering projects that have a positive impact for our customers and Zuora’s platform. In this blog post, I describe my latest customer happiness initiative, MachZ.

Welcome to the Zuora engineering blog! We are a group of great engineers primarily located in the Bay Area and in Beijing. It is our mission to build and innovate the technology that powers the Subscription Economy.

At Zuora, our systems will process $30 billion dollars worth of invoice volume just this year alone. That equates to millions of API calls and billions of transactions.

Through this blog, we wish to highlight some of the great technology and projects underway at Zuora. We hope you enjoy reading what we are up to and get a sense of what it is like to work here.