Happy Business Starts Here

How to remove an invoice from CPR's retry cycle

Highlighted
Support SME

How to remove an invoice from CPR's retry cycle

Once the invoice has already entered a retry cycle via an eligible payment run, the only way to remove it from the cycle is to complete the cycle or to have the invoice balance become 0.

 

Here is a document that describes how to use Workflow to credit the invoices to bring the invoice balance to 0.

https://knowledgecenter.zuora.com/Covid-19_Response_Workflow_Guide/Credit_Invoices

 

Or if the invoice is still expected to be paid later, you could also temporarily set the account's default payment method to null.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √