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CPR retries for cancelled subscriptions

Goutham
Zuora Support

CPR retries for cancelled subscriptions

Problem:

Subscriptions are canceled but if they are in the middle of CPR retries that process is not stopping.

If the subscription is canceled, then they are no longer needed or wanted so why would we continue to ask for payment?

 

Solution:

Check the best practice advice for the - Customer/Company_Initiated_Cancellations.

Once the Invoice generated and payment processed for a service period then it is not possible to stop the Retries in CPR, the only way to remove a customer account from the CPR cycle is to adjust their invoice balance to 0.

Canceling the subscription does not take effect while a customer is already in a cycle.