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Configurable Lockbox - Enhanced troubleshooting (Reason code in "Failures" File)

Configurable Lockbox - Enhanced troubleshooting (Reason code in "Failures" File)

Currenty the Lockbox App if a payments fails the UI shows the reason it failed.

There is also a "Generate failed" button that gives you a file with all the payments that have failed.

It becomes very difficult to troubleshoot when the number of payments that failed is large since you need to go in the UI one by one to understand the reason. It would help if the failures file had the reason code in it.

1 Comment
Advanced Tutor

This seems like a pretty useful suggestion and something that would be relatively easy to implement. Could someone from Zuora clarify if this idea is somewhere in the roadmap?