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some common reasons why CPR is not triggered as expected

Yolanda
Support SME

some common reasons why CPR is not triggered as expected

A. The callout parameter was not correctly configured

-> The parameter should be configured in the callout is PaymentRun.PaymentRunID but not PaymentRun.ID

 
B. The failed payment which expected to trigger the CPR was not from a Payment Run
-> only failed payments from a Payment Run could trigger CPR if configured correctly
 
C. Error code mapping was not correctly configured in CPR 
-> for the values in the "gateway" column, it should be the "gateway type" instead of "gateway name"





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