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Invoices generated but were not picked up in the APM Run

Shruti
Zuora Support

Invoices generated but were not picked up in the APM Run

Often, there are instances where the invoices were generated but were not picked up in the APM Run.

 

One of the things that need to be checked to resolve this issue is to check the Invoices and associated account's payment method.

For example, for Invoice INVXXXXX and associated Account AXXXXX, the default payment method is Credit Card.

Shruti_6-1616180753670.png

 

 

 


And let us suppose you have multiple credit cards on this account, but none of them is chosen, and only the option Credit Card is chosen as the payment method and not the actual card as shown below:-

 

Shruti_8-1616181289996.png

 

​The reason Invoices are not being picked because one credit card will have to be chosen from credit cards available in the list to get the payment processed, as shown in the screenshot.

Shruti_10-1616181345387.png

 

 



 

 

 






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