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cannot issue a refund - "invalid_request_erro -- Charge ******** has been charged back"

I am trying to issue a refund on an account  and got this message, with payment number P-0000XXXX :


Gateway Response Message: invalid_request_erro -- Charge ***** has been charged back; cannot issue a refund.

 



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1 REPLY 1
Zuora Support

Re: cannot issue a refund - "invalid_request_erro -- Charge ******** has been charged back&quo

The Payment Gateway responds with this message when you issue an Electronic Refund because the payment has already been refunded to the customer on the Gateway side with the "Charge ******** ".

 

Contact the payment Gateway to validate this case.

Then you can issue an External Refund on the payment in Zuora.



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