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cannot issue a refund - "invalid_request_erro -- Charge ******** has been charged back"

I am trying to issue a refund on an account and got this message, with payment number P-0000XXXX :

Gateway Response Message: invalid_request_erro -- Charge ***** has been charged back; cannot issue a refund.

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The Payment Gateway responds with this message when you issue an Electronic Refund because the payment has already been refunded to the customer on the Gateway side with the "Charge ******** ".

Contact the payment Gateway to validate this case.

Then you can issue an External Refund on the payment in Zuora.

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1 REPLY 1

The Payment Gateway responds with this message when you issue an Electronic Refund because the payment has already been refunded to the customer on the Gateway side with the "Charge ******** ".

Contact the payment Gateway to validate this case.

Then you can issue an External Refund on the payment in Zuora.

If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post