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ZOQL: Query for Payment Error Message in Payment Collection

We have a payment ID we are querying for and the status is set to 'Error'. In the GUI we can see that the error message is '502 - Bad Gateway'. We are trying to find/display the payment error reason and cannot seem to find where we can get this information. We have been attempting to use ZOQL and looked through the Payment and InvoicePayment collections with no success. Is there another collection we need to be looking at? Or some other method entirely we should be using?

1 REPLY 1
Zuora Alumni

Re: ZOQL: Query for Payment Error Message in Payment Collection

Hi @combsCombs,

 

You can find this information in "Payment Transaction Log", it can be access via REST or UI. We also provide "Payment Method Transaction Log" via REST and UI as well to capture data sent/receive during payment method authorization. Hope this helps!

 

 

Thank you @combsCombs!



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