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Why preview on subscription shows Tax, but upon actual bill run no tax is applied

Issue - Why preview on subscription shows Tax, but upon actual bill run no tax is applied

 

Tax calculation result is managed on the 3rd party tax engine based on the api request sent from Zuora to the tax engine.

 

Take Avalara for example, SalesOrder and SalesInvoice are different. Reference https://www.avalara.com/us/en/blog/2016/11/types-of-transactions.html On Zuora end, SalesInvoice will be used when posting an invoice. For other cases, such as subscription preview, SalesOrder will be used. That is the reason why preview on subscription shows Tax, but upon actual bill run no tax is applied. 


If you have a concern about the tax calculation result returned from 3rd party tax engine, you can contact Avalara Support for further clarification. https://help.avalara.com/Contact_Avalara