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Why error: Precondition Failed: Security Information is missing?

Payment authorization was not successful, returning below error:

 

20412 - Precondition Failed: Security Information is missing

 

Please check the solution below.






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1 REPLY 1
Zuora Support

Re: Why error: Precondition Failed: Security Information is missing?

If you attempt to process test or production transactions in Zuora or create a new payment method, the following error may occur if your merchant IDs have not been linked to Zuora's SID

"ProcStatus:20412 - Precondition Failed: Security Information is missing. Error processing transaction."

Please confirm(with your Payment Gateway: Orbital) if you have linked the Merchant ID to Zuora's Submitter ID(056839) as per the below KC article:

https://knowledgecenter.zuora.com/CB_Billing/M_Payment_Gateways/Supported_Payment_Gateways/Chase_Orb...






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