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Why do closed payment methods still show up on the process payment page?

Zuora-Community
Community Manager

Why do closed payment methods still show up on the process payment page?

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Zuora-Community
Community Manager

Re: Why do closed payment methods still show up on the process payment page?

Question or Problem Statement:

Customer ran into a situation that the closed payment methods are still showing up in the drop down box in Process payment page.

 

Screen_Shot_2015-06-08_at_11.30.13_AM.png

 

Also, in New payment run page, there is a rule "Process payments even if the default payment method is closed". What does this mean?

Solution:

This is a new change in release 188(http://knowledgecenter.zuora.com/AA_Whats_New/AA_Zuora_Release_Notes). Since some closed payment methods still can be used for Payments and make Payment transaction successfully so we allow Process payments even if the default payment method is closed.

The payment methods can be set "closed" by Payment Method updater, or set by customers manually.



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2 REPLIES 2
Zuora-Community
Community Manager

Re: Why do closed payment methods still show up on the process payment page?

Question or Problem Statement:

Customer ran into a situation that the closed payment methods are still showing up in the drop down box in Process payment page.

 

Screen_Shot_2015-06-08_at_11.30.13_AM.png

 

Also, in New payment run page, there is a rule "Process payments even if the default payment method is closed". What does this mean?

Solution:

This is a new change in release 188(http://knowledgecenter.zuora.com/AA_Whats_New/AA_Zuora_Release_Notes). Since some closed payment methods still can be used for Payments and make Payment transaction successfully so we allow Process payments even if the default payment method is closed.

The payment methods can be set "closed" by Payment Method updater, or set by customers manually.



Subscribe to Zuora System Updates at Zuora Trust
Follow Zuora Global Support on Twitter and LinkedIn

View solution in original post

Mischa
Zuora Staff

Re: Why do closed payment methods still show up on the process payment page?

According to previous article the customer ran into a situation that the closed payment methods are still showing up in the drop down box in Process payment page.

 

My customer has the same issue and my question is, how to setup Zuora that closed payment methods are not shown in drop down list? Is there a way that an warning message comes up in case you select a closed payment method as default?