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Why Zuora is displaying a success message for a declined payment/refund?

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Community Manager

Re: Why Zuora is displaying a success message for a declined payment/refund?

Question or Problem Statement:

When creating a refund against payment or payment against invoice via API call. The refund/payment is created with "Error" status, and the refund/payment is not affecting the account balance. However the API call to create the refund/payment returns a success message:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ns1:createResponse xmlns:ns1="http://api.zuora.com/">
<ns1:result>
<ns1:Id>8a8082944db0a7e0014dfc2e345e06ad</ns1:Id>
<ns1: Success>true</ns1: Success>
</ns1:result>
</ns1:createResponse>
</soapenv:Body>
</soapenv:Envelope>

 

Solution:

If using the API to create a refund or payment object, the "Success=true" message on the Response string means that you were able to successfully create the refund/payment object. The "Success=true" message is a reference to the success or failure of the SaveResult of the zCreate call. Successfully creating a refund/payment object thru the API does not necessarily mean that the transaction request was approved by the payment gateway.

The Status of the refund/payment transaction request is stored within the refund/payment object itself and is not reflected on the "Success=true" message of the API's response string. Thus, after receiving "Success=true" message of the create call, you will have to execute a query() call to check if the successfully created refund/payment object was approved or declined by the payment gateway.

 



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