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Zuora Staff

What triggers my Payment Method Updater (PMU) to check card details?

Question - what causes a PMU to check a card? Do they get checked multiple times?



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Zuora Staff

Re: What triggers my Payment Method Updater (PMU) to check card details?

Answer - The trigger is the Customer Account Bill Cycle Day. Zuora automatically selects default payment methods and then requests updated account information from your PMU provider prior to the next Bill Cycle Day. We recommend setting this up to occur 5-10 working days prior to the Bill Cycle Day as different PMU providers can take different amounts of time to respond (usually around 2-5 days)

 



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