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Zuora Staff

What does the declined error messages mean?

I received a generic declined message for a credit card payment, what does this decline mean?



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Zuora Staff

Re: What does the declined error messages mean?

All declined messages are received from the gateway. If the payment is submitted and is returned with a declined error message, you will need to confirm with your gateway what the decline means. Each gateway has their own definitions for the declined message. You could also google the decline and view the error message on their page.

 

https://knowledgecenter.zuora.com/kb/How_do_I_find_out_why_a_payment_or_refund_transaction_failed%3F



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