What are the possible statuses of a Payment?

[Yolanda]

I could see many different statuses for a Payment from Data Source Export but don't know when will a payment have each of the statuses.

[Yolanda · Accepted solution]

Draft

This status is only supported with WSDL version earlier than 64.

Sample Request

{
"objects":
[
{"AccountId":"2c92c0f9693316890169390e5e8d5349",
"Amount":1,
"AppliedInvoiceAmount":0,
"AppliedCreditBalanceAmount": 1,
"EffectiveDate":"2018-10-13T00:00:00",
"PaymentMethodId":"2c92c0f9693316890169390e5ea0534d",
"Status":"Draft",
"Type":"Electronic"
},
	
{"AccountId":"2c92c0f9693316890169390e5e8d5349",
"Amount":1,
"AppliedInvoiceAmount":0,
"AppliedCreditBalanceAmount": 1,
"EffectiveDate":"2018-10-13T00:00:00",
"PaymentMethodId":"2c92c0f8528dab8a01529be039061dea",
"Status":"Draft",
"Type":"External"
}
],
"type":"Payment"
}

Processing

This status indicates that we didn't get the response after we send the payment request to the payment gateway.

When that happens, please refer to the steps in below post to update the payment:

https://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processin...

Besides, if you'd like to keep the processing payments be better monitored, please refer to below post:

https://community.zuora.com/t5/Billing-Payments/How-to-monitor-if-there-is-Payment-Refund-stuck-in-m...

Processed

For electronic payments, this status indicates the payment gateway has returned a positive response to us after we sent the request. 

For external payment, this status indicates the payment has been created successfully.

Error

For electronic payments, this status indicates the payment gateway has returned a negative response to us after we sent the request. 

(This is not an expected status for an external payment.)

Voided

For electronic payments, this status is for the payments which successfully voided.

(This is not an expected status for an external payment.)

Canceled

For external payments, this status is for payments which are successfully canceled.

(This is not an expected status for an electronic payment.)

[Yolanda]

for invoice settlement enabled tenants, both processed electronic payments and processed external payments need to be first canceled then deleted. (no void operation for electronic payments any more)