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We’re receiving an error message "Iban is invalid", for our Direct Debit GoCardless transactions.

Question:  We're trying to set up a "Hosted Payment Page" for our Direct Debit GoCardless transactions, and we are receiving the following error message: "[Gateway Transaction Error] Transaction declined validation failed - iban is invalid".  Iban isn't even an option for a required field and not something stored in Zuora either.  The error message only gets displayed in our hosted payment page. 

 

How do we set up a Hosted page for a SEPA bank transfer to take a valid IBAN?   

 

 



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Zuora Alumni

Re: We’re receiving an error message "Iban is invalid", for our Direct Debit GoCardless tr

Response:  This is a great question!

 

In the SEPA Direct Debit, the Account number needs to be the whole IBAN number, not just the account number. It can be input with spaces like a normal IBAN is presented or without, as it works both ways.  Please refer to the screenshots below that shows the full set-up. 

 

 SEPA Direct Debit

 

*  In the Page Configuration section, you are able to change the Label Name... for example in the Input Field, item 1 is the Account Number, but you can change the Label Name from Account Number to IBAN

 

*  You can also change the Input Field number order to establish order of importance, for example in Section 2 - Customer Information, the Input Field for item 3 is email, but originally the "email" was item number 9. You can change the order by changing the number in the Input Field next to the Label Name. 

 

SEPA Page Config - Deirect Debit (2).png

SEPA - Client Field (4).png

 

I hope that this helps to resolve any issues that you have when setting up your Hosted Payment pages for GoCardless Direct Debits.   

 

For your convenience, below are some articles from our Knowledge Center for creating Hosted Payment Pages and GoCardless Direct Debit.

 

Payment Pages 2.0:  https://knowledgecenter.zuora.com/CA_Commerce/T_Hosted_Commerce_Pages/B_Payment_Pages_2.0

 

Create a Hosted Payment Page in Zuora

https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/G_Zuora_Quotes_Configuration_Settings/N...

 

Configure Hosted Payment Method Pages: 

https://knowledgecenter.zuora.com/CA_Commerce/T_Hosted_Commerce_Pages/C_Hosted_Payment_Pages/B_Imple...

 

GoCardless Gateway: https://knowledgecenter.zuora.com/CB_Billing/M_Payment_Gateways/Supported_Payment_Gateways/GoCardles...

 

 

 

 

 

 



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