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Usage file not loading

I didn't have this issue yesterday but for some reason tonight when I try to load the usage amounts using the manual upload file, Zuora simply does not take the file.  I have no idea what is causing this.

3 REPLIES 3
Community Manager

Re: Usage file not loading

Hi @smarzo,

 

We had a minor system degradation that we're currently monitoring. In the meantime, please subscribe to our trust.zuora.com updates and try again when the issue is resolved. Thanks!


Lana Lee | Senior Community Manager and Strategist
"A little consideration, a little thought for others, makes all the difference." —A. A. Milne
Zuora Support

Re: Usage file not loading

Hi @smarzo,

 

You can use the instructions in the article below to get the log when the usage upload is failed. It will give you more details on the issues.
http://community.zuora.com/t5/Billing-Payments/Accepted-Solution-Why-is-my-usage-not-uploaded/m-p/15...



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Community Manager

Re: Usage file not loading

Keep us posted @smarzo


Lana Lee | Senior Community Manager and Strategist
"A little consideration, a little thought for others, makes all the difference." —A. A. Milne