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Unexpected Tax and Total amount(expected amount is 0) in subscription preview or an invoice

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Unexpected Tax and Total amount(expected amount is 0) in subscription preview or an invoice

Question or Problem Statement:

Unexpected Tax and Total amount(expected amount is 0) in subscription preview or an invoice while applying 100% discount.

 

For example,

We have more than one discount charges in one RatePlan.

2.png

 

In this case, the Subtotal = 21.85, Discount = -21.85, so the expected Tax and Total amount is 0. However, the amount is 0.01.

1.png

 

Solution:

This is caused by the multiple discount charges were applied, and then leading a rounding issue. This issue can be fixed by analyzing the discount apply order and then adjust the Discount Class.

 

Zuora supports Discount Class settings, how a discount is applied is also based on how your Discount Class is configured. However, the best practice is only have one discount charge at the same level.

 

Supporting References:

https://knowledgecenter.zuora.com/BC_Subscription_Management/Product_Catalog/B_Charge_Models/B_Disco...

https://knowledgecenter.zuora.com/BC_Subscription_Management/Product_Catalog/B_Charge_Models/Manage_...






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