Tax Exempt is not working for Hawaii - Avalara
We have the Hawaii Address updated the Sold To contact. This address where tax was coming from, no matter what we did to mark the account tax-exempt the customer being Taxed (Hawaii Only).
Avalara with Hawaii address is a unique use case and need another path to manage these customers. Please refer to the Avalara article for more details. https://help.avalara.com/Avalara_AvaTax_Admin_Console/FAQ/Miscellaneous/Why_is_my_Hawaii_exemption_n...